Title: Program Support Volunteer

Department: Programming

Reports to: ProgramManager
Classification: Volunteer

Time Commitment: 15 Volunteer Hours Per 6-Month Commitment

Duration: 6-Month Minimum Commitment

Posted: December 22, 2025
Closes: January 9, 2025, at 4 PM Eastern

About the Library

Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications:

• Friendly, approachable, and comfortable interacting with people of all ages.

• Reliable and punctual, with the ability to follow directions from library staff.

• Able to lift and move light to moderate furniture and materials.

• Enjoys working as part of a team in a community-focused environment.

Overall Purpose:

The Program Support Volunteer plays a key role in helping the library create a welcoming and engaging environment for community programs. This position is perfect for someone who enjoys interacting with people, supporting community events, and contributing to the smooth operation of library activities.

Schedule:

Volunteer opportunities will primarily occur during school breaks due to increased program activity. All interested applicants are welcome to apply. Upon acceptance, volunteers will receive a six-month schedule, with the opportunity to extend their service (minimum 15 volunteer hours per six-month term).

Preferred Location:

Burlington Public Library provides programs at six locations throughout the city. Please specify the location(s) where you would be able to volunteer:

• Aldershot Branch, 550 Plains Road East

• Alton Branch, 3040 Tim Dobbie Drive

• Brant Hills Branch, 2255 Brant Street

• Central Branch, 2331 New Street

• New Appleby Branch, 5151 New Street

• Tansley Woods Branch, 1996 Itabashi Way

Key Accountabilities:

• Warmly greet participants as they arrive and help create a friendly, inclusive atmosphere.

• Assist library staff with setting up program spaces, including arranging tables, chairs, and other furniture.

• Help prepare and organize program materials and supplies before events begin.

• Support staff with taking down, cleaning up, and returning furniture and materials to their proper locations after programs conclude.

• Communicate any questions, concerns, or notable interactions to library staff as needed.

Key Business Relationships:

Internal: Staff at the library, branch Librarian, Programmers, Program Manager

External: Customers

Key Competencies: Knowledge, Skills, and Abilities

Behavioural:

• Model BPL’s values during all interactions and communications
• Communicate in a professional and patient manner that is consistent and aligned with BPL’s Voice and Values
• Collaborative approach to teamwork
• Understand and celebrate diversity and inclusion in BPL's programs and services

Leadership:

• Demonstrates good judgment, accuracy, and has attention to detail
• Understands accountability

Work Environment

• Volunteer hours will be completed in library spaces, while customers and library staff are present, with little exposure to noise, dirt, or external elements.

• Physical work such as moving, changing, and setting up for programs (i.e. - tables and chairs)

• There is communication via email

Physical

• Normal physical activity such as periodic standing, walking, sitting and the use of basic motor skills.

Mental Effort

• Maintain a positive, professional, and diplomatic demeanor at all times

Benefits

• Opportunity to support community learning and engagement.

• Gain experience in event support and customer service.

• Be part of a welcoming library team.

Volunteering with us

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace whereeveryone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Human Resources at hr@bpl.on.ca.

If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.

Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

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