Donor Relations & Gift Processing Coordinator
Top Benefits
About the role
Donor Relations & Gift Processing Coordinator**Full-time PermanentTorontoAnnual Salary Range: $65,915- $82,394Closing Date: April 10, 2026**Making a lasting impact. Work with purpose.**Join one of Canada’s Top 10 Charities of Impact. Indspire is a national Indigenous charity that invests in the education of First Nations, Inuit, and Métis students, empowering individuals, strengthening communities, and building a stronger country for all. Indspire is seeking a replacement Donor Relations and Gift Processing Coordinator. This role is a vital member of Indspire’s development team, responsible for performing various donation-related tasks in Indspire’s fundraising database including gift entry, receipting, donor stewardship and supporting the management of incoming phone calls and email messages.Key ResponsibilitiesIn this role, you’ll be:
-
Processing and receipting all incoming offline, one-time gifts and working with the Database Manager to ensure proper coding.
-
Picking up, sorting and distributing mail as appropriate with a priority on all donations being opened and processed.
-
Depositing all incoming cheques and processing all incoming credit card donations.
-
Working with Database Manager to troubleshoot donor inquiries with gift processing issues.
-
Managing the ongoing updates and monthly processing of Indspire’s monthly donor file.
-
Executing monthly program-related adjustments, cancellations, and new pledge creation in the database.
-
Making follow up calls and sending letters to monthly and one-time donors for updated donation information as necessary.
-
Processing incoming telemarketing files manually into the database.
-
Receiving and responding to email and phone inquiries from donors in a timely and professional manner.
-
Monitoring public email inboxes and responding to a variety of messages; categorizing and tracking emails in the database and providing reports on email volume and trends.
-
Communicating with donors and constituents on the nature of Indspire's work.
-
Updating donors contact and biographical information in the database in accordance with database business rules.
-
Locating and researching specific donations in the database, and relaying information to donors and/or Finance by phone and/or email.
-
Responsible for thank-you calls to donors.
-
Providing backup administrative support as required.
Qualifications
- Post-secondary degree in a related field.
- Minimum two years relevant experience.
- Minimum one year of experience with Raiser’s Edge (or other fundraising database) and proficiency in MS office suite, particularly Microsoft Excel.
- High level of computer competency with ability to learn new systems quickly.
- Strong organizational, analytical and problem-solving skills.
- Knowledge of compliance requirements relevant to charitable sector (i.e. CASL, CRA, PCI, PIPA, PIPEDA).
- Process orientated, understanding of database controls and industry best practices.
- Critical thinker with a focus on continuous improvement.
- Strong interpersonal and the ability to communicate effectively with donors,
- Ability to effectively coordinate multiple priorities, deadlines while maintaining attention to detail.
- Collaborative team player that displays initiative.
- Ability to work with sensitive and confidential information.
- Possesses sound judgment, decision-making, and resourcefulness.
- Knowledge of and experience in Indigenous communities preferred and openness to engaging in cultural competency training.
- Ability to communicate in French considered an asset.
What We Offer
-
A competitive benefits and pension plan.
-
3 weeks’ vacation with paid personal and sicks day as well as additional holiday closings.
-
A passionate, dedicated team culture.
-
Opportunities for professional growth and cultural learning.
-
The chance to make a real and lasting difference in the lives of Indigenous students.
Indspire is committed to ensuring an equal opportunity and barrier-free recruitment process. Accommodation is available to all applicants upon request. Please contact us via email at hr@indspire.ca. Please note that this employer uses artificial intelligence tools to assist in screening and assessing applicants for this publicly advertised position. To learn more about Indspire, visit https://indspire.ca**Deadline for Applications: April 10, 2026, at 5:00 pm EST**
Not the right fit? Search for Donor Relations & Gift Processing Coordinator jobs in Toronto, ON
About Indspire
Indspire is an Indigenous national registered charity that invests in the education of Indigenous people for the long-term benefit of these individuals, their families and communities, and Canada. With the support of its funding partners, Indspire disburses financial awards, delivers programs, and shares resources with the goal of improving educational outcomes for First Nations, Inuit, and Métis students. Through Indspire's education offerings, we provide resources to students, educators, communities, and other stakeholders who are committed to improving success for Indigenous youth. In 2020/21, Indspire awarded $20 million through 6,246 bursaries and scholarships to First Nations, Inuit, and Métis youth, making it the largest funder of Indigenous post-secondary education outside the federal government.
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Donor Relations & Gift Processing Coordinator
Top Benefits
About the role
Donor Relations & Gift Processing Coordinator**Full-time PermanentTorontoAnnual Salary Range: $65,915- $82,394Closing Date: April 10, 2026**Making a lasting impact. Work with purpose.**Join one of Canada’s Top 10 Charities of Impact. Indspire is a national Indigenous charity that invests in the education of First Nations, Inuit, and Métis students, empowering individuals, strengthening communities, and building a stronger country for all. Indspire is seeking a replacement Donor Relations and Gift Processing Coordinator. This role is a vital member of Indspire’s development team, responsible for performing various donation-related tasks in Indspire’s fundraising database including gift entry, receipting, donor stewardship and supporting the management of incoming phone calls and email messages.Key ResponsibilitiesIn this role, you’ll be:
-
Processing and receipting all incoming offline, one-time gifts and working with the Database Manager to ensure proper coding.
-
Picking up, sorting and distributing mail as appropriate with a priority on all donations being opened and processed.
-
Depositing all incoming cheques and processing all incoming credit card donations.
-
Working with Database Manager to troubleshoot donor inquiries with gift processing issues.
-
Managing the ongoing updates and monthly processing of Indspire’s monthly donor file.
-
Executing monthly program-related adjustments, cancellations, and new pledge creation in the database.
-
Making follow up calls and sending letters to monthly and one-time donors for updated donation information as necessary.
-
Processing incoming telemarketing files manually into the database.
-
Receiving and responding to email and phone inquiries from donors in a timely and professional manner.
-
Monitoring public email inboxes and responding to a variety of messages; categorizing and tracking emails in the database and providing reports on email volume and trends.
-
Communicating with donors and constituents on the nature of Indspire's work.
-
Updating donors contact and biographical information in the database in accordance with database business rules.
-
Locating and researching specific donations in the database, and relaying information to donors and/or Finance by phone and/or email.
-
Responsible for thank-you calls to donors.
-
Providing backup administrative support as required.
Qualifications
- Post-secondary degree in a related field.
- Minimum two years relevant experience.
- Minimum one year of experience with Raiser’s Edge (or other fundraising database) and proficiency in MS office suite, particularly Microsoft Excel.
- High level of computer competency with ability to learn new systems quickly.
- Strong organizational, analytical and problem-solving skills.
- Knowledge of compliance requirements relevant to charitable sector (i.e. CASL, CRA, PCI, PIPA, PIPEDA).
- Process orientated, understanding of database controls and industry best practices.
- Critical thinker with a focus on continuous improvement.
- Strong interpersonal and the ability to communicate effectively with donors,
- Ability to effectively coordinate multiple priorities, deadlines while maintaining attention to detail.
- Collaborative team player that displays initiative.
- Ability to work with sensitive and confidential information.
- Possesses sound judgment, decision-making, and resourcefulness.
- Knowledge of and experience in Indigenous communities preferred and openness to engaging in cultural competency training.
- Ability to communicate in French considered an asset.
What We Offer
-
A competitive benefits and pension plan.
-
3 weeks’ vacation with paid personal and sicks day as well as additional holiday closings.
-
A passionate, dedicated team culture.
-
Opportunities for professional growth and cultural learning.
-
The chance to make a real and lasting difference in the lives of Indigenous students.
Indspire is committed to ensuring an equal opportunity and barrier-free recruitment process. Accommodation is available to all applicants upon request. Please contact us via email at hr@indspire.ca. Please note that this employer uses artificial intelligence tools to assist in screening and assessing applicants for this publicly advertised position. To learn more about Indspire, visit https://indspire.ca**Deadline for Applications: April 10, 2026, at 5:00 pm EST**
Not the right fit? Search for Donor Relations & Gift Processing Coordinator jobs in Toronto, ON
About Indspire
Indspire is an Indigenous national registered charity that invests in the education of Indigenous people for the long-term benefit of these individuals, their families and communities, and Canada. With the support of its funding partners, Indspire disburses financial awards, delivers programs, and shares resources with the goal of improving educational outcomes for First Nations, Inuit, and Métis students. Through Indspire's education offerings, we provide resources to students, educators, communities, and other stakeholders who are committed to improving success for Indigenous youth. In 2020/21, Indspire awarded $20 million through 6,246 bursaries and scholarships to First Nations, Inuit, and Métis youth, making it the largest funder of Indigenous post-secondary education outside the federal government.