Field Technical Support Specialist
About the role
Field Technical Support Specialist – Eastern Canada
Location: Montreal (Quebec/Ontario Region)
Company: KARL STORZ Endoscopy Canada Ltd.
At KARL STORZ , we’re driven by a passion for innovation, precision, and patient care. As a global leader in endoscopic technology, we’re dedicated to delivering reliable, high-quality solutions that empower medical professionals every day.
We’re seeking a Field Technical Support Specialist to join our Eastern Canada service team. In this role, you’ll ensure exceptional customer satisfaction by supporting KARL STORZ medical devices throughout their lifecycle—from installation and preventive maintenance to technical troubleshooting and repair. You’ll be the on-site expert for our OR1® integrated operating rooms and endoscopic equipment, working closely with sales teams to promote service excellence across the region.
Key Responsibilities
- Perform on-site installation, troubleshooting, calibration, and repairs of KARL STORZ medical devices and OR1® integrated systems.
- Conduct preventative maintenance and StayReady visits to ensure optimal equipment performance.
- Support customers via Salesforce service tickets and SAP documentation systems.
- Collaborate with Account Executives and Regional Sales Managers to promote service programs and customer satisfaction.
- Provide technical expertise at customer sites, demos, and events.
- Maintain accurate service documentation, reports, and expense records.
- Participate in ongoing training at KARL STORZ facilities in North America and Europe.
What You Bring
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or Medical Physics.
- 3–5 years of technical service experience, ideally in the medical device industry.
- Strong technical aptitude in electronics, mechanics, and networking.
- Proficiency in English and French (required).
- Excellent communication, organization, and customer service skills.
- Valid driver’s license and passport with willingness to travel up to 90% of the time across Eastern Canada (and occasionally abroad).
- Ability to lift up to 50 lbs and work flexible hours when needed.
Why Join KARL STORZ?
- Be part of a global leader in medical innovation with a strong reputation for quality and integrity.
- Receive extensive technical training and career development opportunities.
- Work in a collaborative, mission-driven environment that values expertise, precision, and excellence.
If you’re a technically skilled professional with a passion for healthcare innovation, we want to hear from you.
**Currency posted in Canadian Dollars**
About KARL STORZ
Since 1945, we at KARL STORZ have been passionately committed to advancing medical progress. Founded in Tuttlingen, Germany, we are now an international leader in endoscopic, imaging, and integrated operating room solutions across many human and veterinary surgical specialties.
As a family-owned company in its third generation, we employ 9,800 people in more than 50 countries worldwide. We stand for visionary design, precision craftsmanship, and clinical effectiveness, including advancements in digital surgery.
Imprint: https://www.karlstorz.com/de/en/imprint.htm Privacy Policy: https://www.karlstorz.com/de/en/data-privacy.htm
Field Technical Support Specialist
About the role
Field Technical Support Specialist – Eastern Canada
Location: Montreal (Quebec/Ontario Region)
Company: KARL STORZ Endoscopy Canada Ltd.
At KARL STORZ , we’re driven by a passion for innovation, precision, and patient care. As a global leader in endoscopic technology, we’re dedicated to delivering reliable, high-quality solutions that empower medical professionals every day.
We’re seeking a Field Technical Support Specialist to join our Eastern Canada service team. In this role, you’ll ensure exceptional customer satisfaction by supporting KARL STORZ medical devices throughout their lifecycle—from installation and preventive maintenance to technical troubleshooting and repair. You’ll be the on-site expert for our OR1® integrated operating rooms and endoscopic equipment, working closely with sales teams to promote service excellence across the region.
Key Responsibilities
- Perform on-site installation, troubleshooting, calibration, and repairs of KARL STORZ medical devices and OR1® integrated systems.
- Conduct preventative maintenance and StayReady visits to ensure optimal equipment performance.
- Support customers via Salesforce service tickets and SAP documentation systems.
- Collaborate with Account Executives and Regional Sales Managers to promote service programs and customer satisfaction.
- Provide technical expertise at customer sites, demos, and events.
- Maintain accurate service documentation, reports, and expense records.
- Participate in ongoing training at KARL STORZ facilities in North America and Europe.
What You Bring
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or Medical Physics.
- 3–5 years of technical service experience, ideally in the medical device industry.
- Strong technical aptitude in electronics, mechanics, and networking.
- Proficiency in English and French (required).
- Excellent communication, organization, and customer service skills.
- Valid driver’s license and passport with willingness to travel up to 90% of the time across Eastern Canada (and occasionally abroad).
- Ability to lift up to 50 lbs and work flexible hours when needed.
Why Join KARL STORZ?
- Be part of a global leader in medical innovation with a strong reputation for quality and integrity.
- Receive extensive technical training and career development opportunities.
- Work in a collaborative, mission-driven environment that values expertise, precision, and excellence.
If you’re a technically skilled professional with a passion for healthcare innovation, we want to hear from you.
**Currency posted in Canadian Dollars**
About KARL STORZ
Since 1945, we at KARL STORZ have been passionately committed to advancing medical progress. Founded in Tuttlingen, Germany, we are now an international leader in endoscopic, imaging, and integrated operating room solutions across many human and veterinary surgical specialties.
As a family-owned company in its third generation, we employ 9,800 people in more than 50 countries worldwide. We stand for visionary design, precision craftsmanship, and clinical effectiveness, including advancements in digital surgery.
Imprint: https://www.karlstorz.com/de/en/imprint.htm Privacy Policy: https://www.karlstorz.com/de/en/data-privacy.htm