Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for aSales Assistantto join our Surrey team.

We are deeply committed to our mission, which is to help drive our clients’ profitability and customer satisfaction through in-store innovation. AWP has been working with grocery, convenience, and pharmacy retailers to solve merchandising challenges since 1953. Our team combines in-depth research with front-line retail experience to anticipate and meet the needs of our clients and their business practices. All employees, from the manufacturing department through to the sales team, work to truly understand the business of our clients.

We’re looking for a highly organized, detail-oriented Sales Assistant to support our top-performing salesperson and help keep our sales operations running smoothly.

This is not a passive role—you’ll be directly involved in managing orders, communicating with clients, and ensuring nothing falls through the cracks.

What You’ll Do:

• Enter and process customer orders accurately and efficiently

• Communicate with clients regarding orders, timelines, and updates

• Support the sales lead with day-to-day sales activities

• Coordinate with production and operations to ensure timely delivery

• Maintain and update customer records and sales data

• Handle follow-ups, quotes, and general client inquiries

• Help identify and solve issues before they become problems

• Ensures all Customer Purchase Orders and customer documentation have been uploaded to the CO (Doc-Trak) in order to properly file;

• Confirming all data in the CO is accurate and correct, and update accordingly within 24 hours of knowing any updates;

• Ensures that supply will be met within due date / ship date requirements and liaise between production and the customer to negotiate acceptable timelines for delivery;

• Coordinates internal resources and third parties/vendors to deliver COs;

• Ensures that all projects are delivered on-time and complete;

• Communicates to sales and customers regarding the status of the CO, especially with respect to any date changes;

• Coordinates delivery and freight for CO’s

• Align customer installation dates with delivery dates

What We’re Looking For:

• Strong organizational skills and attention to detail

• Clear, professional communication (written and verbal)

• Ability to multitask and stay on top of multiple orders at once

• Comfortable working in a fast-paced, deadline-driven environment

• Proactive mindset—you don’t wait to be told what to do

• Experience in sales support, customer service, or manufacturing is an asset

• Strategic thinking/planning ability with a demonstrated track record in problem solving as well as seeking and creating solutions to challenges

• Demonstrated ability to work collaboratively with diverse groups of stakeholders and staff

• Demonstrated written and oral communication skills

• Ability to work independently and as part of a team

• Strong analytical and problem solving skills

• Strong organizational and time management skills

• Demonstrated high level of initiative

• Ability to prioritize and meet deadlines

• Strong attention to detail

• Knowledge in the Logistics Industry

• Working knowledge of computers (MS Word, Excel, Outlook, Internet)

• Excellent customer service skills and problem-solving skills

• Ability to multi-task and work under pressure

• Previous customer service experience and basic mechanical aptitude desired.

Why This Role Matters: You’ll be the backbone of our sales process—supporting our top salesperson and making sure clients get a seamless, professional experience every time.

Work Environment

• Monday – Friday, flexible start time (8hr shift)

• Shared office space

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• Vision care