About the role
We are looking for a Personal Lines Damage Insurance Broker-Service to join our team. We offer more than just a job: we create learning opportunities and exciting long-term career paths!
Responsibilities
- Offer high-quality customer service and work in collaboration with all team members
- Ensure customer retention
- Perform risk analysis, assess needs and offer suitable products for renewals, modification requests and new business
- Negotiate with several insurers
- Ensure collection of accounts receivable
- Follow up on recommendations issued by insurers
- Assist clients with a claim, report it to insurers and follow up on it
Requirements
- Hold the title of personal lines insurance agent or broker and a valid license (AMF)
- Have 2-3 years of experience in personal insurance (brokerage is an asset)
- Excellent proficiency in MS Office software
- Excellent knowledge of various insurer portals (Intact, L'Unique, Promutuel, Aviva, Chubb, etc.)
- Excellent customer service skills
- Bilingualism, French & English (oral, written, and comprehension) in order to ensure an inclusive customer experience to answer the large English-speaking customers
- Knowledge of Epic, Tarif Expert, and Tarif Expert software (an asset)
- Strong sense of responsibility
- Team player
About Covalen
For more than 25 years, Covalen is a trusted partner, delivering agile outsourcing solutions (BPO) across our client portfolio which includes Fortune 500 companies. Our long-term client relationships extend to several industries and sectors from technology, trust and safety, gaming, and utilities, to financial services.
With 2,500 people, we are proud of our diverse culture of more than 90 nationalities. Collectively, our employees speak 55+ languages enabling us to deliver global, multilingual client services.
We offer multilingual delivery across these areas and more… • Customer Experience - sales, technical support, customer support. • Operations - back office, client onboarding, contract management. • Trust & Safety - content moderation, community operations, quality / policy.
Please contact us to learn more about our client solutions.
About the role
We are looking for a Personal Lines Damage Insurance Broker-Service to join our team. We offer more than just a job: we create learning opportunities and exciting long-term career paths!
Responsibilities
- Offer high-quality customer service and work in collaboration with all team members
- Ensure customer retention
- Perform risk analysis, assess needs and offer suitable products for renewals, modification requests and new business
- Negotiate with several insurers
- Ensure collection of accounts receivable
- Follow up on recommendations issued by insurers
- Assist clients with a claim, report it to insurers and follow up on it
Requirements
- Hold the title of personal lines insurance agent or broker and a valid license (AMF)
- Have 2-3 years of experience in personal insurance (brokerage is an asset)
- Excellent proficiency in MS Office software
- Excellent knowledge of various insurer portals (Intact, L'Unique, Promutuel, Aviva, Chubb, etc.)
- Excellent customer service skills
- Bilingualism, French & English (oral, written, and comprehension) in order to ensure an inclusive customer experience to answer the large English-speaking customers
- Knowledge of Epic, Tarif Expert, and Tarif Expert software (an asset)
- Strong sense of responsibility
- Team player
About Covalen
For more than 25 years, Covalen is a trusted partner, delivering agile outsourcing solutions (BPO) across our client portfolio which includes Fortune 500 companies. Our long-term client relationships extend to several industries and sectors from technology, trust and safety, gaming, and utilities, to financial services.
With 2,500 people, we are proud of our diverse culture of more than 90 nationalities. Collectively, our employees speak 55+ languages enabling us to deliver global, multilingual client services.
We offer multilingual delivery across these areas and more… • Customer Experience - sales, technical support, customer support. • Operations - back office, client onboarding, contract management. • Trust & Safety - content moderation, community operations, quality / policy.
Please contact us to learn more about our client solutions.