Under general supervision of the Coordinator of Licensing Vehicles for Hire, the Clerk B – Licensing assists in receiving and processing applications for licenses, coordinates approvals, issues approved licenses and provides related general information on the Vehicles for Hire by-law. This position also communications interpretations of related sections of the by-law, and associated legislations.

As the Clerk B - Licensing*,* you will:

• Provide customer service with respect to the Vehicle for Hire By-law and process applications for licenses and license renewals and maintain records on the system.
• Review applications and request outstanding information required to process the application.
• Verify value, collect appropriate fees, issue approved license and answer related questions.
• Provide Vehicle for Hire license information and license renewal services to customers.
• Maintain records related to license applications, generate reports and provide clerical support to the division.
• Assist in developing standard letters on license applications, approvals, denials, etc.

Your education and qualifications include:

• Grade 12 Diploma or an equivalent combination of education, training and experience.

• Experience (1 year) working in a clerical role providing customer service to a variety of individuals such as internal and external stakeholders/customers/clients.

• Experience and proficiency in using Microsoft Office software including Word, Excel, and Outlook.

• Excellent interpersonal skills with the ability to develop and maintain effective working relationships, interact effectively with co-workers, managers, and the public with tact and diplomacy, including in highly stressful and/or confrontational situations.

• Excellent verbal communication skills with the ability to articulate in a clear and effective manner.

• Excellent customer service skills with the ability to meet operational expectations while providing effective service

• Excellent written communication skills with the ability to draft correspondence in a clear and effective manner.

• Superior organizational and time management skills, including the ability to manage multiple priorities and competing demands in a fast-paced environment.

• Ability to interpret various guiding documents and exercise sound judgement to make decisions on behalf of Vehicles for Hire.

• Ability to reconcile sales, including ability to identify errors and resolve them.

• Ability to work independently with minimal supervision.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate(s), at their expense. To obtain Police Information Check please visit www.winnipeg.ca/police.