About XBP XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Job Description Customer Service Associate (Mailroom, Print, Hospitality in Law Firm) We are seeking a customer service–oriented Print Centre Associate to join our Law Firm’s Communications Department. This role supports a collaborative team environment and involves handling print, copy, scan, and mail operations , as well as assisting with hospitality and reception coverage as needed.

The ideal candidate will demonstrate strong teamwork, exceptional attention to detail, and excellent client service skills suited to a professional legal environment.

Key Responsibilities

• Operate and maintain high-volume print, copy, and scanning equipment
• Support reception and hospitality areas when needed
• Process incoming and outgoing mail, faxes, and packages; apply postage as required
• Perform document finishing, binding, quality checks, and file formatting
• Assist with document scanning, conversion, and digital file management
• Maintain organization and cleanliness of copier and supply areas
• Distribute office supplies and completed print jobs within the firm
• Provide timely, professional assistance to staff at all levels, including legal assistants, paralegals, associates, and partners
• Ensure confidentiality and accuracy in all work, meeting tight deadlines as required
• Perform additional duties as assigned by the Site Manager or Team Lead

Qualifications

• High school diploma or equivalent required; post-secondary education an asset
• 1+ year of experience in a legal or professional services environment strongly preferred
• Previous experience in a print, mail, or office services role is an asset
• Strong customer service, communication, and teamwork skills
• Proficiency with MS Office Suite and common office technologies (copiers, scanners, postage meters, etc.)
• Ability to maintain confidentiality and handle sensitive documents with care

Disclaimer XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.