Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounted on food and beverage
• Discounted transit passes
• Discounted parking
• Wellbeing programs
• Tuition reimbursement
• Excellent training and professional development
• Employer RRSP matching
• Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, experienced, detail-oriented professional to join the Food & Beverage team as Food & Beverage Manager.

If you are passionate about food and beverage and thrive in a dynamic, fast-paced environment, this is an opportunity to grow your career with a globally recognized brand. At Hyatt, we are committed to delivering exceptional experiences for our guests and colleagues alike. We foster a culture where talent is developed, ideas are welcomed, and leadership is empowered.

In this role, the Food & Beverage Manager will oversee all food and beverage outlets within the hotel, including our Mosaic Bar & Grille, Grain Tasting Bar, Starbucks, and Mosaic-To-Go, ensuring consistently high standards of service, quality, and guest satisfaction across each venue.

Candidates must be flexible with their work schedules to accommodate business demands, including occasional early mornings, evenings, and/or weekends.

Salary range: $85,000 - $91,000 per year

Duties include but not limited to:

• Support and manage the hotel's Food & Beverage outlets in collaboration with the Assistant Director of Operations and other hotel departments
• Led, empower, coach and motivate the outlets team to deliver exceptional guest service results and drive high levels of colleague engagement
• Contribute to achieving and exceeding guest satisfaction targets including surveys results
• Maintain clear, professional and effective communication with guests and across all hotel departments
• Proactively address and resolve guest concerns and complaints, ensuring timely and satisfactory outcomes
• Ensure compliance with food and beverage standards, specifications, and brand expectations
• Proactively assess and manage staffing levels, product quality, and the equipment needs
• Foster a positive, professional, and high-energy work environment
• Develop innovative ideas to enhance outlet offerings and overall guest experience
• Build and sustain a culture of service excellence through effective hiring, training, development, and recognition
• Coach and counsel colleagues to uphold Hyatt service standards and operational procedures
• Oversee administrative tasks including the facilitation of payroll, reports, forecasting, point-of-sale (POS) procedures, inventory and budgeting
• Ensure full compliance with Health & Safety regulations and Hyatt Corporate standards
• Plan and execute special events, seasonal activations and holiday programs

ABOUT HYATT REGENCY

Being part of our Hyatt Regency Vancouver family means always having space to be you. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, our purpose is to care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications

• Minimum 3 years of food & beverage management experience, preferably within Hyatt
• Degree or diploma in Hospitality/Hotel Management is an asset
• WSET 2 or 3 certification (or equivalent) preferred, WSET 1 (or equivalent) required
• Valid FoodSafe Level 1 and Serving It Right certifications required
• Must be available to work AM and PM shifts, weekends and statutory holidays
• Strong ability to anticipate and respond to guest needs in a fast-paced environment
• Excellent interpersonal, leadership, and communication skills (both written and verbal)
• Proven leadership skills with ability to motivate and develop teams
• Highly organized with strong administrative and time-management skills
• Proficient in general computer applications, including POS systems, Microsoft Word, and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new food & beverage concepts
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting (up to 50lbs)
• Occasional ascending or descending ladders, stairs and ramps