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front desk agent

Totem Resorts26 days ago
Sioux Narrows, Ontario, Canada
Entry Level
Full-Time

About the role

Overview

Languages

English

Education

No degree, certificate or diploma

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Willing to relocate

Responsibilities

Tasks

Investigate complaints and claims

Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Perform front desk duties Maintain work records and logs Maintain accurate records Professionalism in customer service Greet customers

Additional information

Work conditions and physical capabilities

Attention to detail

Personal suitability

Excellent oral communication

Excellent written communication

Benefits

Other benefits

Other benefits

About Totem Resorts

Hospitality
51-200

Totem Resorts is your number #1 fishing & vacation destination in Canada!

  • Totem Lodge
  • Wiley Point Lodge
  • Yellowbird Lodge
  • French Portage Outpost
  • All Inclusive Private Islands

We are your Canadian fishing paradise! Offering affordable luxury in the wilderness- choose from one of our 4 locations here on the world-famous Lake of the Woods, Ontario Canada.

Whether your looking for a couples trip or seeking a corporate retreat of 100+ people, we've got you covered!

100% family owned & operated for over 40+ year's of proud family tradition.

Come experience a five-star Totem Resorts property today! OPEN YEAR-ROUND

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