You will be an IMPACT player on our team!

With a strong passion for Customer Success , you will invest your time as an integral part our Inside Sales team. We are looking for an energetic, passionate and driven person who has a desire to be part of a growing and fast-moving company. Our team is expanding, and we need more talented people to join our mission! You will be an ambassador of Crown Verity; an educator, who loves making customers happy by building relationships.  Like the very best in customer support, you are equal parts “ Supporter and Doer ”. You are not afraid to come up with and share new and innovative ways to make our customers successful and your strong attention to detail and metrics, will execute your ideas effectively.

Who you are:

You’re customer obsessed! Your enthusiasm is contagious. You strive for the best customer experience. You’re driven to find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You see the best in others and bring your skills to the table with enthusiasm and a genuine need to make the team better. You’re tenacious and you make work fun for those working around you.

Keys to Success in this role

• Be sales driven and want to be a key player in our Customer Success team
• Build and maintain collaborative relationships with peers across the business
• Be accountable to our key metrics and on-going team goals
• Embrace the Crown Verity Customer experience by being an expert in every facet of our business and products
• Create a trust with our Customers so that they are comfortable to engage on all enquiries
• Each customers experience is important. You are eager to help them be successful
• We are a team, you are happy to be a part of that. You value and like working with other people
• Be ready to learn and grow. You are a person who is engaged and present but also looks to the future
• Learn and maintain product expertise, leading to customer confidence and brand loyalty

Practically speaking, here’s what the Customer Success Team does:

• Develop and maintain strong professional relationships with customers
• Facilitate open lines of communication via timely e-mail, phone and face to face dialogue
• Support Crown Verity’s Sales Team, Manufacturing Sales Reps and Retail Dealerships with recommendations, proposals and quotations that are designed to exceed each client’s objectives
• Assist in resolving issues, problems or concerns with our customers, expediting customer service when needed
• Partner with the customer from opportunity through to delivery and post follow-up
• Ensure a high level of accuracy, including, changes and updates post input as required
• Makes magic happen!

An “A player” will come equipped with:

Attention to Detail:

In all parts of this role, a high attention to detail is necessary. With constant customer communication, we need someone who takes pride in the details and can listen to the customer. Our customers depend on the support and information they receive on our products and solutions, if incorrect, they fail, and we lose. The “details” create the win-wins!

Communication Skills:

We need someone who's people centric and comfortable to pick up the phone, email with customers, and chat face to face. A successful balance comes from someone who can execute an efficient but detailed approach to communication. Its not always sunshine and rainbows, so we need someone who can respond quickly, intelligently and when the answer is not always fun.

***Bonus points if you can do so in French and/or Spanish!

Time Management and Prioritizing:

We do a lot of juggling and priorities change depending on the time of year we are in. We need someone who is comfortable working with tight deadlines and whose time management experience can deal with multiple priorities, including the collaboration with fellow departments and teammates.

Autonomy and Self-motivation:

Sometimes there will be little to no instruction, just an end goal. You put the customer first and focus on sales goals to be successful. We need someone who thrives in this environment and does not need handholding to get the job done.

Flexibility and Balance:

There's a lot to get done, it's not a traditional 9-5 job. We are a “work hard, play hard” organization, one that expects nothing to be left outstanding. We want someone who has an ingrained sense of accountability and ownership that drives them to ensure all work is complete…but knows how to balance their homelife and never misses their favorite hobby or child’s soccer game.

Problem Solving:

There’s always something that could go wrong, but you are a solver. You look to find the people that will help. You don’t get lost down a “rabbit hole”. You are good at raising your hand and asking for help, but you also have the skills to know when to solve and when to collaborate.

Small Company – Big Impact:

You thrive in a small company atmosphere, are driven by making an impact and being a part of a transformation process. You know that each person has an important role in the success of our business. You are ok to roll up your sleeves if you need to and can also put your head down to make the magic happen.

A Customer Obsessed approach:

In every partnership, both internally and externally, you approach it with a high level of customer passion. You are not satisfied until you have exceeded your customer’s expectations. You value your fellow team members for their skills they bring to the table and enhance the team with your own.

Driven to Grow:

Both personally and professionally, you are not afraid of change and have a need to continue your growth. This transcends into a passion to see our organization grow with you. You take challenges as opportunities and you are a forward moving person. You know together we are better.