Operations Officer - Nav Estate
Top Benefits
About the role
Job Description
What is this opportunity?
In this role you will be responsible for the successful fulfillment and servicing of Estate settlement transactions. The successful candidate consistently acts upon _‘continuous improvement’ activities _and creates win- win situations to ensure a clear balance between the client experience and mitigation of operational/compliance risk with full alignment to CB Operations business objectives and RBC's vision. In this role you will use training, knowledge and experience of diverse RBC products, processes and services.
What will you do?
- Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better
- Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)
- Employee must meet minimum performance thresholds set by your team/group
- Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience
- Responsible for successful fulfillment and servicing of Estate settlement transactions**.**
- Ensure process/controls are in place and are being followed
- Analyzes non-standard and/or specialized transactions
- Provides professional, attentive and accurate service when dealing with both clients and staff**. **Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required
What do you need to succeed?
Must-have
- Bilingualism (English and French) required, as you will regularly do business with partners across Canada
- Completion of Post-Secondary Degree or Diploma program
- Strong background with the use of Window based computer applications such as Word and Excel combined with accurate keyboarding skills
- Proven analytical mindset and problem solving skills
- Demonstrate ability to adapt to an ever changing environment
- Maintaining a detail oriented approach while working in a high volume environment
- Adaptability
Nice to have:
- Knowledge of Registered products
- Knowledge of EMS system
- Have experience working with Estate Management System, CART, RBIS, Application Launch Pad, On demand, Service Platform, Sales Platform
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Work in a dynamic collaborative progressive and high performing team
- Opportunity to take on progressively greater accountabilities
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Operations Officer - Nav Estate
Top Benefits
About the role
Job Description
What is this opportunity?
In this role you will be responsible for the successful fulfillment and servicing of Estate settlement transactions. The successful candidate consistently acts upon _‘continuous improvement’ activities _and creates win- win situations to ensure a clear balance between the client experience and mitigation of operational/compliance risk with full alignment to CB Operations business objectives and RBC's vision. In this role you will use training, knowledge and experience of diverse RBC products, processes and services.
What will you do?
- Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better
- Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)
- Employee must meet minimum performance thresholds set by your team/group
- Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience
- Responsible for successful fulfillment and servicing of Estate settlement transactions**.**
- Ensure process/controls are in place and are being followed
- Analyzes non-standard and/or specialized transactions
- Provides professional, attentive and accurate service when dealing with both clients and staff**. **Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required
What do you need to succeed?
Must-have
- Bilingualism (English and French) required, as you will regularly do business with partners across Canada
- Completion of Post-Secondary Degree or Diploma program
- Strong background with the use of Window based computer applications such as Word and Excel combined with accurate keyboarding skills
- Proven analytical mindset and problem solving skills
- Demonstrate ability to adapt to an ever changing environment
- Maintaining a detail oriented approach while working in a high volume environment
- Adaptability
Nice to have:
- Knowledge of Registered products
- Knowledge of EMS system
- Have experience working with Estate Management System, CART, RBIS, Application Launch Pad, On demand, Service Platform, Sales Platform
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program
- Leaders who support your development
- Work in a dynamic collaborative progressive and high performing team
- Opportunity to take on progressively greater accountabilities
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.