Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description POSITION PURPOSE SUMMARY:

The Program Services Coordinator is responsible for supervising, supporting, and coordinating all aspects of Frontline and Program Services Caseworkers. They advocate for individuals in need of services and assist in developing a strong, positive, and supportive community. The focus of the work is to strengthen communication, boundaries, safety, and trust to help individuals take steps toward obtaining and maintaining housing.

Accountabilities

• Provide day to day leadership, mentoring, and support to program staff, ensuring success in their roles.
• HIFIS management – verification of daily data entry in system and case management notes are approved and accurate.
• Ensure the Program Services Director is kept informed of all incidents, observations and infractions occurring, and that the information is properly documented and passed on to the appropriate staff.
• Programming
• Work with Program Services Director to lead the centralization of standardization of the intake and referral process.
• Oversee the teams’ assessments for individuals who fit the Program criteria, assigning staff to clients while balancing caseload and client complexity.
• Work with team to develop procedures to reflect current policies, manuals, and standards.
• Supportive role with crisis intervention and dispute resolution to ensure the safety of residents, outreach clients, and staff.
• Participate in the development, planning and coordination of all program activities.
• Coach and mentor all staff in their roles, education requirements, and retraining when required.
• Training
• Onboard all Frontline workers; Program Services Caseworkers and Relief Program Services Caseworkers.
• Review all Salvation Army operational policies, procedures, standards of excellence and regional core standards and ensure compliance of team members.
• Review York Regional Operations Manuals pertaining to YHSS site location and ensuring compliance.
• Training and maintenance of all documentation for clients
• HIFIS training for all Frontline workers; Program Services Caseworkers and Relief Program Services Caseworkers
• Ensure all team members are supported and trained.
• Staffing/Payroll
• Prepare and maintain bi-weekly scheduling of all teams.
• Maintenance of relief employee lists
• Lead or participate in meetings, coaching, or discipline matters for team members with support from leadership
• Participation in the on-call schedule
• Responsible to ensure adequate staffing for vacation and sick absences, coverage may be provided by Coordinator in emergencies
• Review and approve bi-weekly payroll hours for all Frontline workers; Program Services Caseworkers and Relief Program Services Caseworkers
• Attendance verification
• Administration
• Assist the Program Services Director with the development, implementation and analysis of shelter program outcomes measures and data collection process.
• Develop and maintain documentation for the program
• Ensure the smooth operation of the facility, complete in-depth reports for critical incidents; prepare resident files for discharge.
• Ensure that all computer records, reports, logbook entries, intake forms and other administrative tasks are done accurately and consistently as per the personal information protection and electronic documents act.
• Provide oversight to the gathering and collation of data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics and any other requirements.
• Ensure the proper maintenance and use of a computerized office system and proper record keeping of the same in accordance with the Territorial Computer Usage Policy
• Participation in various committees and groups

MANAGERIAL/TECHNICAL RESPONSIBILITY

• Reports directly to: Program Services Director.
• Direct reports for this position: Program Services Caseworkers and Frontline workers

FINANCIAL AND MATERIALS MANAGEMENT

• Gift Cards- tracking and maintain accurate records.
• Assist Program Services Director with budgetary requirements.

WORKING CONDITIONS

• Onsite work environment within housing facility
• Shift work – 80 hours bi-weekly.
• Works day or evening shifts, weekends, and statutory holidays

Education And Experience Qualifications

• Minimum college diploma in social services
• Preferred Bachelor of Social Work

Experience And Skilled Knowledge Requirements

• Minimum of two years of experience supervising staff
• Two to three years of experience working with homelessness.

Skills And Capabilities

• Must have thorough knowledge and understanding, Mental Health and Addictions issues.
• Strong computer skills in Microsoft Office and Office 365
• Thorough knowledge and a commitment to anti-racism, anti-oppression, and equity
• Attention to detail, problem solving and analytical skills.
• Demonstrated skill in leadership
• Able to work in a fast-paced environment with conflicting priorities.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Must have good interpersonal/time management skills.
• A valid first aid and CPR certificate
• Knowledge of community resources in York Region considered an asset.
• Valid Driver’s License would be an asset.

Compensation The target hiring range for this position is $52,228.81 to $65,286.01 with a maximum of $78,343.21.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.