McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role:

At McKesson, we’re united by a shared mission: improving lives by advancing healthcare. As aSenior Patient Support Specialist, you will play a critical role in delivering a high-quality patient experience by supporting patients, healthcare providers, and internal partners throughout the patient support journey.

This is a senior individual contributor role within ourPatient Support Programs (PSP). You will act as a trusted point of contact for patients and healthcare provider offices, supporting patient onboarding, benefit navigation, issue resolution, and ongoing program coordination. Operating with minimal supervision, you will apply sound judgment, problem-solving skills, and deep program knowledge to resolve complex patient and access-related issues.

This role is well-suited for someone with strong healthcare customer support experience who enjoys working in a fast‑paced, patient‑focused environment.

What You’ll Do:

• Serve as a primary point of contact for patients, caregivers, and healthcare provider offices within assigned patient support programs.
• Support patient enrolment and onboarding, ensuring required documentation is complete, accurate, and submitted in a timely manner.
• Navigate and resolve complex patient access issues, including coverage verification, reimbursement documentation, and follow‑up coordination.
• Communicate clearly and professionally with patients and healthcare providers to explain program processes, timelines, and next steps.
• Track and maintain accurate patient records and case notes within internal systems to support audit, compliance, and reporting needs.
• Collaborate cross‑functionally with internal teams (pharmacy operations, program teams, reimbursement partners) to support smooth patient journeys.
• Identify and escalate complex or sensitive cases appropriately, using sound judgment within established policies and procedures.
• Offer informal guidance or knowledge‑sharing to peers, contributing to team effectiveness and continuous improvement.
• Consistently deliver a patient‑centred experience while maintaining confidentiality and regulatory compliance.

Basic Requirements:

• 5+ years of related experience in healthcare customer service, patient support, patient services, or medical program coordination OR an equivalent combination of education and relevant experience.
• Demonstrated experience supporting patients or customers in a regulated healthcare environment.
• Strong proficiency with business systems and technology (e.g., case management systems, CRM tools, MS Office).
• Proven ability to manage multiple priorities, resolve complex issues, and work independently with minimal supervision.

Preferred Skills/Experience:

• Experience working within Patient Support Programs (PSP), specialty pharmacy support, or healthcare services organizations.
• Familiarity with reimbursement processes, benefit verification, or payer coordination.
• Experience supporting pharmaceutical, medical device, or specialty medication programs.
• Strong communication skills with the ability to explain complex information clearly and empathetically.
• Experience mentoring or supporting junior team members in a non‑formal leadership capacity.
• Bilingual (English/French) strongly preferred but not required.

Physical Requirements:

• Program hours are 8am to 8pm EST.
• Job hours are: 9-5PM EST, Monday to Friday (subject to change).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$53,200 - $88,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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