JOB INFORMATION
Requisition ID: 11961
Number of Vacancies: 1
Department: Human Rights & Investigations (20000019) - Human Rights (30000048)
Salary Information: $77,259.00 - $96,587.40
Pay Scale Group: 07SA (CAN/S/J/07SA)
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: October 24, 2025
Last Day to Apply: November 3, 2025
Reports to: Manager, Intake and Early Resolution

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting job opportunity? We are seeking an Intake Coordinator to join our team!

What You Will Do

Reporting to the Manager of the Intake and Early Resolution Office (IERO), the Intake Coordinator will be the first point of contact for all inquiries and complaints directed to the Human Rights and Investigations Department (HRID). The Intake Coordinator will be responsible for reviewing and triaging complaints within established timelines, assigning complaints to Intake and Early Resolution Officers, and updating the records management system daily. . This includes reviewing highly confidential and sensitive information that alleges contraventions of the Ontario Human Rights Code, the Occupational Health & Safety Act, the Criminal Code of Canada, the Accessibility for Ontarians with Disabilities Act, Community Safety and Policing Act, as well as other related legislation and TTC Corporate Policies.

The role will also maintain the section database by ensuring that complaints and investigations are properly recorded, tracked and monitored. This role will be responsible for data integrity in the HRID case management systems, and to collate data and statistics monthly.

What Qualifications Do You Bring?

• Completion of a post-secondary education in a related field or relevant discipline (e.g. human rights, diversity, human resources, customer service, social services), or a combination of education, training, and experience deemed to be equivalent.
• Two years in high volume case management / complaint management.
• Working knowledge of the Ontario Human Rights Code, the Anti-Racism Act, the Mental Health Act, the Provincial Offences Act, the Liquor License Act, Trespass to Property Act, the Human Rights Tribunal of Ontario’s procedures, the Occupational Health and Safety Act, the Accessibility for Ontarians with Disabilities Act (AODA), and other relevant federal, provincial, and municipal legislation.
• Must possess strong listening, interpersonal, verbal, and written communication skills, and be comfortable dealing with senior management throughout the organization.
• Experience in managing confidential and sensitive information and documents.
• Excellent ability to handle interactions that are highly stressful, sensitive, and emotional, and deal with highly confidential and sensitive information with tact and diplomacy.
• Must be detail-oriented; possess good organizational and problem-solving abilities and be able to handle a fast-paced and high-volume workload with a minimum of direction.
• Strong PC skills in word processing, spreadsheets, and case management databases including SharePoint, MS Office, Excel, PowerPoint, Visio, Power BI, XFire, etc.
• Ability to work under pressure, multi-task, manage competing priorities and be able to handle confrontational issues and emotionally charged situations.

What Skills Do You Bring?

• Apply analytical skills
• Provide specialized consultation
• Manage projects
• Plan and organize activities / projects to meet section and organizational goals
• Use office technology, software and applications

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Our Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.