About the role
About The Position Ranger Design is looking for a dynamic and experienced Customer Service Representative to join our growing team.
As a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective support through phone and email communication. Your role will involve addressing inquiries, resolving issues, and ensuring positive customer experience. Strong communication, a professional attitude, and the ability to work well with others are essential for success in this role.
MAIN RESPONSIBILITIES: Under the Customer Service Manager’s supervision, you will be responsible for the following:
- Handling incoming and outgoing customer service calls and emails, while delivering timely and accurate support to ensure excellent customer satisfaction.
- Ensuring prompt and professional resolution of customer questions and concerns, building, and maintaining strong customer relationships.
- Managing customer complaints, maintaining database records, and preparing status reports on customer service issues.
- Handling incoming website leads, conducting outbound calls to address their questions, and converting them into potential business opportunities.
- Investigating customer issues to identify root causes and deliver effective solutions.
- Reporting, documenting, and analyzing customer information and needs.
- Maintaining a high level of professionalism while fostering positive rapport with each customer.
- Monitoring customer issues, ensuring timely follow-ups, and resolving them efficiently.
- Actively identifying opportunities for process and service improvements to enhance customer experience and operational efficiency.
- Other duties as assigned.
Requirements
- Minimum of 3 years of experience in a similar role.
- Bilingual proficiency in both oral and written French and English is required.
- Knowledge of Customer Relationship Management (CRM) systems, with experience in Salesforce being an asset.
- Excellent analytical, quantitative reasoning, problem-solving, creativity, and strategic skills.
- Strong communication skills and business acumen.
- Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
- Outstanding interpersonal skills.
About Safe Fleet
Safe Fleet has unified an unrivaled portfolio of best-of-breed smart solutions into an integrated safety platform for fleets of every type. Through its advanced technology group, we continue to innovate and deliver the smart solutions that fleets will need to survive and thrive in a changing world.
We are redefining what fleet safety means with one-stop access to customized, integrated, and intelligent solutions that answer today’s safety needs and anticipate tomorrow’s challenges. By making them smarter, fleets are getting safer. And without safety first, efficiency and productivity is not even an option.
We’re working hard to reduce preventable accidents – from providing onboard video systems to assure parents their children are in good hands on a school bus to protecting first responders with innovative firefighting equipment as they head into danger, or preventing back strain through installing ergonomic ladder racks - everything we do makes sure drivers, passengers, fire-fighters, in-the-field workers, and pedestrians arrive home safely.
About the role
About The Position Ranger Design is looking for a dynamic and experienced Customer Service Representative to join our growing team.
As a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective support through phone and email communication. Your role will involve addressing inquiries, resolving issues, and ensuring positive customer experience. Strong communication, a professional attitude, and the ability to work well with others are essential for success in this role.
MAIN RESPONSIBILITIES: Under the Customer Service Manager’s supervision, you will be responsible for the following:
- Handling incoming and outgoing customer service calls and emails, while delivering timely and accurate support to ensure excellent customer satisfaction.
- Ensuring prompt and professional resolution of customer questions and concerns, building, and maintaining strong customer relationships.
- Managing customer complaints, maintaining database records, and preparing status reports on customer service issues.
- Handling incoming website leads, conducting outbound calls to address their questions, and converting them into potential business opportunities.
- Investigating customer issues to identify root causes and deliver effective solutions.
- Reporting, documenting, and analyzing customer information and needs.
- Maintaining a high level of professionalism while fostering positive rapport with each customer.
- Monitoring customer issues, ensuring timely follow-ups, and resolving them efficiently.
- Actively identifying opportunities for process and service improvements to enhance customer experience and operational efficiency.
- Other duties as assigned.
Requirements
- Minimum of 3 years of experience in a similar role.
- Bilingual proficiency in both oral and written French and English is required.
- Knowledge of Customer Relationship Management (CRM) systems, with experience in Salesforce being an asset.
- Excellent analytical, quantitative reasoning, problem-solving, creativity, and strategic skills.
- Strong communication skills and business acumen.
- Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
- Outstanding interpersonal skills.
About Safe Fleet
Safe Fleet has unified an unrivaled portfolio of best-of-breed smart solutions into an integrated safety platform for fleets of every type. Through its advanced technology group, we continue to innovate and deliver the smart solutions that fleets will need to survive and thrive in a changing world.
We are redefining what fleet safety means with one-stop access to customized, integrated, and intelligent solutions that answer today’s safety needs and anticipate tomorrow’s challenges. By making them smarter, fleets are getting safer. And without safety first, efficiency and productivity is not even an option.
We’re working hard to reduce preventable accidents – from providing onboard video systems to assure parents their children are in good hands on a school bus to protecting first responders with innovative firefighting equipment as they head into danger, or preventing back strain through installing ergonomic ladder racks - everything we do makes sure drivers, passengers, fire-fighters, in-the-field workers, and pedestrians arrive home safely.