Top Benefits
About the role
Dawson International Truck Centres is looking for a Service Advisor who is passionate about delivering outstanding customer service and is looking to be part of an innovative team.
In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Service Advisor, reporting to the Manager of Service. The Service Advisor is a key position that provides support to the service department by being the first line of communication for customers. Your base location will be Kamloops, BC.
// Click here to learn more about Dawson International Truck Centres
WHAT SUCCESS LOOKS LIKE
- Professionally greet customers & answer phones.
- Create repair estimates for authorization.
- Inform Credit department if customer A/R account is exceeded.
- Keep customers updated on status & cost of repairs.
- Assist in the timekeeping of Technicians.
- Manage invoice payments and files.
- Open work orders, Sublet PO's on work orders & contact customers for PO's to close work orders.
- Process repair orders.
- Determine type of warranty, period of limitations, warranty status, and/or cause of failure.
- Check on product coverage.
WHAT YOU BRING
- Minimum two (2) years Administrative experience.
- Heavy Truck industry and/or mechanical knowledge and experience is preferred.
- Strong written and verbal communication skills.
- Detail oriented and able to work under pressure.
- Knowledge of basic computer applications.
- Previous OEM Service experience an asset.
BENEFITS
Looking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity, Excellence and Respect and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.
The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.
Apply now to start the conversation!
We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview
About Dawson Group
The Dawson Group is a family of companies focussing on the provision of services for transportation industries in B.C. The companies are owned by Ian Dawson, whose grandfather started Dawson Construction in 1922. Today, Dawson Group companies are involved in building and maintaining highways and other public infrastructure, as well as in the truck sales, service and transport industries.
Dawson Construction, the group’s founding company, has been involved in many significant infrastructure projects over the past several decades, including construction of the Coquihalla Highway, parts of the Yellowhead Highway in northern B.C., and the Granville Street Bridge in Vancouver.
Our companies continue to grow and expand through B.C. and western Canada. We are committed to connecting communities through the safe provision of critical transportation infrastructure and services.
Top Benefits
About the role
Dawson International Truck Centres is looking for a Service Advisor who is passionate about delivering outstanding customer service and is looking to be part of an innovative team.
In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Service Advisor, reporting to the Manager of Service. The Service Advisor is a key position that provides support to the service department by being the first line of communication for customers. Your base location will be Kamloops, BC.
// Click here to learn more about Dawson International Truck Centres
WHAT SUCCESS LOOKS LIKE
- Professionally greet customers & answer phones.
- Create repair estimates for authorization.
- Inform Credit department if customer A/R account is exceeded.
- Keep customers updated on status & cost of repairs.
- Assist in the timekeeping of Technicians.
- Manage invoice payments and files.
- Open work orders, Sublet PO's on work orders & contact customers for PO's to close work orders.
- Process repair orders.
- Determine type of warranty, period of limitations, warranty status, and/or cause of failure.
- Check on product coverage.
WHAT YOU BRING
- Minimum two (2) years Administrative experience.
- Heavy Truck industry and/or mechanical knowledge and experience is preferred.
- Strong written and verbal communication skills.
- Detail oriented and able to work under pressure.
- Knowledge of basic computer applications.
- Previous OEM Service experience an asset.
BENEFITS
Looking to be a key member of a well-established family-owned company? Our core values include: People First, Integrity, Excellence and Respect and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.
The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.
Apply now to start the conversation!
We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview
About Dawson Group
The Dawson Group is a family of companies focussing on the provision of services for transportation industries in B.C. The companies are owned by Ian Dawson, whose grandfather started Dawson Construction in 1922. Today, Dawson Group companies are involved in building and maintaining highways and other public infrastructure, as well as in the truck sales, service and transport industries.
Dawson Construction, the group’s founding company, has been involved in many significant infrastructure projects over the past several decades, including construction of the Coquihalla Highway, parts of the Yellowhead Highway in northern B.C., and the Granville Street Bridge in Vancouver.
Our companies continue to grow and expand through B.C. and western Canada. We are committed to connecting communities through the safe provision of critical transportation infrastructure and services.