Senior Manager, Fraud Oversight
Top Benefits
About the role
Job Description
What is the Opportunity?
The Senior Manager manages a team responsible for managing the RBC Bank Fraud and Payments program. This includes oversight of all Fraud and Payments activities that are performed both at RBC Bank or outsourced via an Intergroup Arrangement. The team is also responsible for addressing disputes and escalating concerns and fraud, she/he will be responsible for identifying any issues or gaps in processing and ensuring the procedures and job aids are kept current. The Senior Manager will ensure that reporting for payments (across various payment types) and fraud is accurate and compiled in timely manner.
What will you do?
- Manage the team responsible for executing all aspects of the RBC Bank Payments & Fraud programs
- Act as a SME across Payments & Reg E& Fraud processes providing guidance to more junior team members
- Team management via consistently monitoring the Reg E dispute volumes and team priorities and re-assigning team members as appropriate across various workstreams
- Identify any potential gaps in processing and ensure that such gaps are addressed in timely manner
- Responsible for developing, evolving, and maintaining procedures, guides, and tools needed to ensure clarity of execution for the Payments & Fraud programs
- Assist in the preparation of evidence required for oversight testing, internal audits, and regulatory examinations
- Manage strategic projects that directly impact the success of the overall Payments &Fraud programs
- Provide data driven insights to support the ongoing monitoring of the end-to-end Reg E dispute program
- Support the analysis and remediation for Regulatory, Internal Audit or Self-Identified Corrective Issues ensuring timely resolution, documentation and escalation
- Review fraud claims for adjudication and decisioning
- Compile the quarterly Payment and Fraud Reporting
What do you need to succeed?
Must-have:
- At least 7 years banking experience with supervisory experience; at least 5 years of experience in the Payments and Fraud domain
- Strong experience in banking operations with a focus on dispute management and Reg E
- Knowledge of industry best practices around Payments and Fraud
- Background in fraud prevention or payments
- Experience managing people
- Very strong analytical skills, excellent written and oral communication skills and business writing experience
- Ability to work in a fast-paced environment
- Bachelor’s Degree or equivalent
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to build close relationships with clients
#LI-Post
#TECHPJ
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Manager, Fraud Oversight
Top Benefits
About the role
Job Description
What is the Opportunity?
The Senior Manager manages a team responsible for managing the RBC Bank Fraud and Payments program. This includes oversight of all Fraud and Payments activities that are performed both at RBC Bank or outsourced via an Intergroup Arrangement. The team is also responsible for addressing disputes and escalating concerns and fraud, she/he will be responsible for identifying any issues or gaps in processing and ensuring the procedures and job aids are kept current. The Senior Manager will ensure that reporting for payments (across various payment types) and fraud is accurate and compiled in timely manner.
What will you do?
- Manage the team responsible for executing all aspects of the RBC Bank Payments & Fraud programs
- Act as a SME across Payments & Reg E& Fraud processes providing guidance to more junior team members
- Team management via consistently monitoring the Reg E dispute volumes and team priorities and re-assigning team members as appropriate across various workstreams
- Identify any potential gaps in processing and ensure that such gaps are addressed in timely manner
- Responsible for developing, evolving, and maintaining procedures, guides, and tools needed to ensure clarity of execution for the Payments & Fraud programs
- Assist in the preparation of evidence required for oversight testing, internal audits, and regulatory examinations
- Manage strategic projects that directly impact the success of the overall Payments &Fraud programs
- Provide data driven insights to support the ongoing monitoring of the end-to-end Reg E dispute program
- Support the analysis and remediation for Regulatory, Internal Audit or Self-Identified Corrective Issues ensuring timely resolution, documentation and escalation
- Review fraud claims for adjudication and decisioning
- Compile the quarterly Payment and Fraud Reporting
What do you need to succeed?
Must-have:
- At least 7 years banking experience with supervisory experience; at least 5 years of experience in the Payments and Fraud domain
- Strong experience in banking operations with a focus on dispute management and Reg E
- Knowledge of industry best practices around Payments and Fraud
- Background in fraud prevention or payments
- Experience managing people
- Very strong analytical skills, excellent written and oral communication skills and business writing experience
- Ability to work in a fast-paced environment
- Bachelor’s Degree or equivalent
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to build close relationships with clients
#LI-Post
#TECHPJ
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.