Manulife / John Hancock is seeking a highly skilled Enterprise Agent Performance Management Configuration & Data Delivery Engineer to join our Insurance Licensing & Compensation engineering team. This hybrid role blends Enterprise APM functional configuration with hands‑on data engineering, feeds/extract development, and reporting.

The successful candidate will configure and enhance Enterprise APM components while also developing automated extracts, secure feeds, and enterprise‑grade reports consumed across Finance, Distribution, Operations, and other key business functions.

Work Arrangement: Hybrid from nearest office (3 days in Office, 2 days from Home); Remote working arrangement is not available.

Position Responsibilities:

• Configure SAP Agent Performance Management components including compensation rules, crediting logic, hierarchies, rate tables, workflows, and user access roles.
• Support SAP APM calculation cycles, simulations, troubleshooting, and payout validation.
• Build automated extracts, interfaces, and batch feeds from SAP APM to downstream systems.
• Develop formatted operational and regulatory reports using Power BI, Tableau, SAC, SSRS, or Crystal Reports.
• Design and maintain ETL/ELT pipelines for SAP APM outputs using ADF, Informatica, or similar tools.
• Create secure and reliable outbound data delivery via APIs, SFTP, or managed file transfer platforms.
• Implement data validation, reconciliation checks, and quality controls for all feeds and reports.
• Maintain clear lineage from SAP APM to downstream outputs with full audit readiness.
• Optimize extraction logic for performance, reliability, and scalability.
• Build and manage scheduling, monitoring, and alerting for APM‑related data pipelines.
• Collaborate closely with Compensation, Finance, Actuarial, Distribution, and Operations to translate business needs into APM configuration and data delivery solutions.
• Document APM configuration changes, feed specifications, mappings, and technical/data definitions.

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience.
• 3–7 years of experience with SAP APM or SAP Commissions/Sales Performance Management or Callidus Cloud
• Hands‑on experience configuring compensation rules, hierarchies, rate tables, workflows, and effective‑dated structures in SAP/Callidus Commissions/Sales Performance Management.
• Strong SQL skills and understanding of data warehousing and data model design.
• Experience developing extracts and outbound feeds (CSV, TSV, XML, JSON etc.) via APIs, SFTP, or batch frameworks.
• Practical experience with ETL/ELT platforms such as Informatica, ADF.
• Experience producing formatted reports using Power BI, SAC, Tableau, SSRS, or Crystal Reports.
• Strong data validation and reconciliation skills with high attention to accuracy.
• Familiarity with scheduling/orchestration tools.
• Strong communication skills and ability to work cross‑functionally with business teams.

Preferred Qualifications:

• Knowledge of licensing, appointment, agent lifecycle data, or financial payout processes.
• Exposure to SAP BTP, SAP Analytics Cloud or Callidus Cloud.
• Experience with Git, CI/CD pipelines, and DevOps practices.
• Familiarity with REST APIs, API gateways, and event‑driven integration patterns.
• Understanding of metadata management, data dictionaries, and data governance frameworks.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.