Position Type: Union Regular Full-Time
Department: Operations
Direct Supervisor: Assistant Manager, Operations
Anticipated Start Date: September 2025

Positions Available: 1

The Richmond Olympic Oval is seeking Regular Operations Workers to support the safe and efficient operation of our recreational facility. This dynamic role involves a wide range of responsibilities, including ice making and maintenance, mechanical and refrigeration support, custodial duties, event conversions, and general building upkeep. Successful candidates will demonstrate strong technical knowledge, excellent communication skills, and the ability to work both independently and as part of a team. With a focus on safety, customer service, and operational excellence, this position plays a vital role in ensuring a high-quality experience for facility users, staff, and community partners.

Job Summary

• Responsible as assigned for maintaining and operating the facility and related equipment/assets in a safe and efficient manner
• Monitors and operates refrigeration, mechanical and ice making equipment/systems
• Performs repairs and maintenance as assigned and within (when applicable) the permissions of individual certification(s)
• Responds to on-demand service calls and proactively engages in core work assignments related to facility, equipment and/or asset maintenance
• Liaises with internal, external and partner stakeholders proactively and as assigned
• Responsible to ensure that all work performed is done in a safe, responsible and respectful manner, ensuring outstanding customer service and guest experience as core deliverables
• Works under minimal supervision for routine matters and under guidance for new or complex assignments

Examples of Work

• Operates the facility as assigned, and in a safe and efficient manner
• Monitors, and as required operates equipment and direct digital controls (DDC) systems related to refrigeration, mechanical/HVAC, lighting and other building controls/systems as assigned
• Performs minor and/or routine maintenance and repair throughout the facility, including equipment and assets
• Responds to facility, equipment and/or asset issues, prioritizing work in order to maintain a safe environment for staff and users
• Performs planned preventative maintenance and equipment/asset leadership as assigned
• Safely operates, maintains and services ice resurfacers and ice making equipment
• Inspects, maintains and services sport and field-of-play equipment as required
• Maintains and delivers first-class ice conditions specific to the needs of each program and/or sport
• When applicable, participates in ice in/out procedures and sport/logo application/removal
• Monitors, and as required operates the refrigeration ice plant in a safe and efficient manner
• Performs refrigeration ice plant maintenance as assigned and within the permissions of certification via Technical Safety British Columbia (TSBC)
• As assigned, performs low voltage and minor electrical work within the permissions of certification via TSBC
• Keeps accurate records, including, but not limited to daily logs, equipment usage reports, maintenance records and incident reporting
• Uses computer applications as required
• Drives vehicles as required and/or assigned, including (but not limited to) ice resurfacers, maintenance & utility vehicles, forklifts, scissor lifts and boom lifts
• Performs facility and equipment conversions as required
• Assists event and frontline services as required
• Performs custodial/cleaning duties as required and/or assigned
• Establishes and maintains liaison with community groups, program partners and others to assess needs of the community and appropriate responses to the needs
• Communicates and collaborates with staff to review and evaluate the effectiveness, safety and efficiencies of work assignments
• Communicates with and assists contractors and external service providers as required
• Ensures that Health and Safety policies (as well as general operating & safety procedures) are followed at all times
• Responds to facility emergencies and assists first responders as required
• Deals proactively, tactfully and courteously in all situations, providing exceptional care, support and services to all Oval stakeholders
• Provides multi-department support and other duties as assigned

Qualifications

• Completion of Grade 12.
• Refrigeration Operator (RO) or 4th Class Power Engineer Certificate issued by Technical Safety BC
• BC Driver’s License
• Forklift Operator Certificate
• Boom/Aerial Lift Operator Certificate
• Fall Protection Certificate
• Safe and skilled ice resurfacer operator
• Safe and skilled knowledge and ability in all aspects of ice making
• Operating knowledge and ability to use all types of building maintenance equipment
• Ability to safely perform ongoing physical aspects of the job
• Proficient with computers and capable to operate DDC systems related to refrigeration, HVAC/mechanical and lighting
• Excellent oral & written language skills, with ability to perform and maintain accurate reports, logs and other critical communications as required
• Ability to communicate and deliver outstanding customer service/experience to all stakeholders
• Ability to perform and thrive independently and as part of a team
• Must be able to complete and maintain a successful criminal record check
• All qualifications listed must be maintained in good standing during the life of employment

Assets

• Arena Ice Maker Certificate
• Skilled Trade(s) Ticket
• Building Service Worker Certificate
• WHIMIS Training & Certificate
• Valid Standard First Aid and AED Certification
• Experience working with high performance athletes and local sporting organizations

Hours of work: 40 hours per week. Assignment of shifts to be determined. Flexible to work 5:30am-2:00am daily.

Compensation: Hourly rate is dependent on certificate held as per the collective agreement.

• RO - $38.60
• 4th Class - $41.57

We provide a comprehensive extended health and dental plan, in addition to an individual Health Spending Account, Paid Sick leave, Vacation, Municipal Pension Plan (MPP) and awesome Oval Perks including access to fitness, ice, courts, Metro Vancouver’s tallest climbing wall and other Oval amenities!

The Richmond Olympic Oval is an equal opportunity employer and welcomes applications from all groups. This includes women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity. We also recognize unique styles, perspectives, beliefs and creativity that support a diverse, respectful, inclusive and collaborative work environment.

If you believe this is the role for you, have a great attitude, and are passionate about delivering exceptional customer service and have a genuine interest in contributing to the greater good of our company and our community, we want to hear from you!