The Facility Manager is an operations-focused professional responsible for overseeing the day-to-day management, maintenance, and performance of the facility. They ensure a safe, clean, and efficient environment while coordinating vendors, managing resources, and addressing operational issues. The Facility Manager plays a key role in maintaining service standards and ensuring a seamless experience for both customers and staff.

What Would You Be Doing?

Management of Operations

• Ensure the proper management of procedures, health and safety, equipment, and software specific to operations;
• Ensure that the control measures are respected.
• Foster an environment focused on excellence in customer service and ensure the quality of services offered by the entire organization.
• Be proactive and constantly keep abreast of new information regarding market trends.
• Track parking rates at surrounding lots.
• Assess the needs and specify specifications of the equipment, materials, and supplies to be purchased, and ensure monitoring and inventory of the same.
• Ensure the workplace is kept clean and tidy.
• Collect cash from location(s) as needed;
• Troubleshoot accidents, damages, and equipment trouble;
• Maintain constant awareness of the venue and the surrounding area;

Customer Relationship Management

• Compile data and prepare documents on operational happenings and future operational enhancements;
• Meet with our corporate client to identify issues, assess, and recommend various solutions;
• Troubleshoot customer complaints

Employee Management

• Effectively communicate the organization's vision to team members and mobilize employees to develop a culture of operational excellence;
• Managing, planning, scheduling, training, and directing the activities of the Shift Supervisors;
• Manage and act, with the support of human resources, on major labor relations files: employee terminations, recovery plans, investigations, or reorganization;
• Maintain the development, deployment, and monitoring of best working practices in close collaboration with the human resources department;
• Evaluate the manpower required for operations.
• Ensure uniforms are clean and replaced when necessary.

What Are We Looking For?

• College diploma and/or a minimum of 3 years of operational and management experience
• Demonstrated ability to understand and report on P & L statements
• Proven customer relations experience
• Excellent verbal and written communication skills
• Strong business and operational acumen
• Excellent interpersonal skills
• Strong analytical skills
• Strong skills in Excel and PowerPoint
• Ability to learn on the job

Indigo Park Canada is the leading provider of parking, transportation, logistical, and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment in employment or in the context of discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request regarding the materials or processes*.*

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. #IPC2