Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except YOU.

Reporting to the Warehouse Supervisor, this individual is responsible for leading the team to deliver excellent customer service consistent with Trail Appliances expectations by driving the overall improvement of all warehouse duties, customer service, techniques and objectives.

As a Delivery Team Lead, you will

• Provide leadership and support to your team, ensuring team and business goals are widely communicated and understood
• Demonstrate you are a strong team player by collaborating with your peers to promote positive relationships which deliver excellent results
• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort
• Facilitate problem solving and collaboration
• Intervene when necessary to aid the group in resolving issues
• Coach and help develop team members
• Ensuring Health and Safety compliance is maintained at all times, addressing any potential risks immediately
• Escalate issues which cannot be resolved by the team
• Other duties as assigned

The Experience We Like To See

• Minimum 2 years delivery experience (leading a team of 5 or more individuals)
• Experience with Driving 5 Ton Trucks - Minimum one year and a clean Drivers Abstract
• Minimum Grade 12 Education
• Excellent verbal, written and interpersonal communication skills
• Detail oriented with excellent analytical and problem solving skills in regards to customer service, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
• Ability to establish priorities, work and think independently and in a team-setting, handle multiple ongoing issues and achieve objectives without direct supervision
• Proficiency in MS Teams, Excel and Outlook

We Hope You Are Passionate About

• Teamwork! You are a team player who is able to work independently with limited supervision
• Customer Service! You are a people person and can be the liaison for the customer
• Leadership! You live and breathe the company values and Mission statement, serving as an example to the entire team

Why join Trail?

• Extended Health Benefits
• Merit Performance
• PPE Allowance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer

Work Environment

• On the road, customer’s home, and warehouse
• Scheduled 5 days a week from Tuesday to Saturday 7:00 am start until 3:30 pm (Occasional overtime as required)
• Dynamic and fast-paced

INDHPN

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.