Reporting to the Product Management team, the Business Intelligence and Data Analyst transforms data into actionable insights to support CGI's Payroll Service Center (PSC) business strategy. He or she designs and maintains dashboards, analyzes customer and market data, and makes recommendations based on these analyses. In collaboration with the product team, he or she helps guide internal decisions and participates in the preparation of presentations for various internal and external stakeholders, ensuring that the information conveyed is reliable and relevant.

Your future duties and responsibilities

DATA ANALYSIS AND UTILIZATION

• Collaborate with internal stakeholders to translate their business needs into tailored analytical solutions.

• Design and maintain automated dashboards and analytical tools to track performance, trends, and customer behavior.

• Produce clear and reliable analyses by integrating and cross-referencing data from multiple sources.

• Act as a trusted expert on customer data.

• Implement and oversee quality control and data integrity mechanisms to ensure the reliability of deliverables.

• Document analysis methodologies and processes to ensure traceability and reproducibility of analyses.

COMPETITIVE INTELLIGENCE

• Produce comparative analyses, presentation documents, and competitor profiles.

• Participate in the implementation of the overall competitive intelligence strategy, including the identification of strategic intelligence topics, collection tools, information sources, and deliverables.

• Make strategic recommendations based on analysis of market data, competitors, and customer profiles.

SURVEYS

• Analyze and understand customer profiles, their level of satisfaction, and their feedback on the product, pricing, and services.
• Exploit and synthesize qualitative and quantitative data from customer feedback, then disseminate the findings to guide internal strategies and priorities.

Required qualifications to be successful in this role

QUALIFICATIONS

• Excellent analytical and synthesis skills

• Proficiency in SQL, Excel, and data visualization tools (Power BI or equivalent)

• Ability to communicate complex results clearly and concisely to different audiences

• Good understanding of IT concepts such as data management

• Bachelor's degree in business administration, marketing, or a related field, combined with 5 years of experience in marketing analytics and business intelligence, ideally in a B2B SaaS environment

• Knowledge of payroll, human resources, and time management would be an asset

• Knowledge of the Office suite, particularly Excel and PowerPoint

• Strong intellectual curiosity, marked aptitude for analyzing and synthesizing information

• Proven interpersonal skills and collaborative spirit

• Excellent written communication skills in both French and English

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60 000–$115 000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.