Education: College/CEGEP. Tasks: Give access to computer networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Install cable modems and software to enable Internet access. Computer and technology knowledge: Networking software. Networking hardware. Internet. Mac OS. MS Office. MS Windows. TCP/IP. Wireless networks. Equipment and machinery experience: Routers. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Life insurance. Other benefits: Free parking available. Other benefits. Team building opportunities.