Description

Application Deadline: 08/28/2025

Address: 33 Dundas Street West

Job Family Group: Strategy & Change

Provides subject matter expertise and effective solutions within the TPS Help Desk business. Ensures that initiatives and solutions, programs and processes are consistently and effectively implemented across the business/groups. Develops practices to scale and maturity for various roles through defined practice management tools & techniques, standards as well as the adoption of the associated behaviours. Conducts training, coaching, facilitation and applies change management expertise to drive business results.

Responsibilities:

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Acts as a trusted advisor to the head of the TPS Help Desk.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Observes and coaches individuals & teams to TPS Help Desk management standards & approaches to drive business results.
• Executes individual/team evaluation process to identify improvements to current approach by identifying key issues, outlining alternatives and action plans.
• Facilitates meetings and working sessions that leverage the platform, tools and techniques utilized by the TPS Help Desk to foster adoption.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of strategy.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Influences and negotiates to achieve business objectives.
• Assists in the development of strategic plans.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance on implementation of solutions
• Collaborates with internal & external stakeholders to successful implementation of solutions
• Provides input into the planning and implementation of management programs.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Acts as one of the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions including outsource arrangements.
• Executes work to deliver timely, accurate, and efficient service.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• 5 – 10 years of people management experience
• Commercial banking experience
• Vendor management experience
• Training and mentoring experience
• Change management experience
• Performance management experience
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary :

$69,000.00 - $129,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards