Job Description Deploy, manage and support computer hardware, software and peripherals used in business units supported (50%) Maintain, configure, support, and deploy desktop computing hardware and software technologies for use by business end users.

Troubleshoot technical issues, provide technical support and complete assigned tasks & incident requests for the end user community both locally and remote.

Assist end users with application issues.

Assist with troubleshooting printers and other peripherals and working with third party for successful resolution.Manage company technology assets per established policies and procedures (20%) Follow internal procedures for the tracking, maintaining, and accounting for company technology assets

Adhere to and fulfill the appropriate data destruction techniques as outlined in company polices & procedures

Maintain spare computers and monitors for quick replacement until malfunctioning unit can be repaired or replaced

Maintains the ITS lab and storage areas ensuring each area is cleaned and organized This includes maintaining a record or sign-out sheet of borrowed lab/storage room equipmentSupport remote Corporate IT departments (20%) Provide local support functions to IT departments located remotely, providing hardware and software support as directed

Prepare hardware for asset disposal and coordinate the disposal of assets per established policies and procedures

Assist in the development, implementation and maintenance of enterprise-wide client computing standards and policiesOther Important duties (10%) Perform other duties as assigned

Identify and address anything that takes away from a safe and healthy work environment

Research and development of future technologies for use at GM Financial

Protect interest of company by ensuring actions are in compliance with policies and lawsFrequent use of computer which requires constantly looking at computer screens (multiple)

Occasional participating in video & telephone conference calls

Frequent interruptions, either from phone, email or adhoc issues requiring resolutionSitting – Frequent and consistent time sitting at computer

Walking - Supporting a large call center requires frequent and repeated visits to end user workstation located throughout a large building

Lifting – Frequently required to move computer and other equipment, some aprox 50lbs

Heights – Ladder use may be required when installing equipment

Twisting/Crouching– Often required to go under desks, to pull cables or install equipment

Use of mouse, typing-Frequent

Writing-Frequent

Telephone Use-Frequent

Responsibilities Support-level knowledge of the Windows Desktop Operating Systems

Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS

In-depth knowledge of PC hardware and software and must be able to correct PC related problems in a timely manner

Experience with desktop management & imaging technologies

Demonstrate the capacity for organization and prioritization in a technical environment

Good verbal and written communication skills

Possess strong analytical skills, with an ability to evaluate problems and issues quickly, and to make recommendations for courses of action

Interpersonal skills necessary to work well with others in teams and collaborative work situations

Ability to accept change and to adapt to shifting organizational challenges & priorities

Willingness & ability to learn new skills as business needs evolve

Qualifications Education Post-Secondary education preferred, (College Diploma or University Degree)

Work Experience One to two year’s related experience and/or training in enterprise technical support; equivalent combination of education and experience

Licenses and Certifications Other: IT related professional certification required (eg A+, NET+, MCP, CCNA) Req

Other: Working towards a professional certification a plus (i.e. A+, NET+, HDI, Microsoft). Pref