Top Benefits
About the role
About HubFit HubFit is the all-in-one platform for personal trainers, online coaches, and gyms to manage clients, automate their business, and scale without the chaos.
We have a 4.9 ⭐ App Store rating and 2,500+ five-star reviews. We ship fast and we're growing fast. Now we're looking for a Customer Success Manager to be the face of HubFit for our coaches: someone who turns new signups into power users and happy coaches into lifelong fans. Your north star is getting trial coaches active and making sure they never want to leave.
What You'll Own
🎯 Onboarding & Activation Follow up with trial users who have gone quiet and get them actually using HubFit before their trial ends Run 1:1 onboarding calls that get coaches live on the platform fast and confident Guide coaches through setup so they hit their first real win within days of signing up Lead group onboarding webinars as we scale, presenting to 50+ coaches and fielding live questions
💬 Day-to-Day Customer Success Be the go-to for our coaches across live chat, support email, and Instagram DMs Answer product questions, troubleshoot workflows, and make sure every coach gets real value from HubFit Monitor customer health and proactively reach out before issues become problems
📈 Retention & Growth Build scalable touchpoints through email sequences, check-ins, and milestone outreach that keep coaches engaged long after onboarding ends Be the voice of our coaches internally: capture feedback and share insights that directly shape what we build next Track what's working and continuously improve the playbook Record product videos and walkthroughs to help coaches get the most out of HubFit
What Success Looks Like Trial activation is climbing and coaches are reaching their first win within the first week Response times across chat, email, and DMs are fast and coaches feel genuinely looked after You've built a feedback loop that's visibly shaping the product Coaches who started on trial are active, engaged, and sticking around
Who You Are 2+ years in Customer Success or Account Management, ideally in B2B SaaS or a subscription-based product A natural communicator: warm, clear, and confident whether you're on a video call, an email thread, or an Instagram DM Empathetic and able to handle challenging situations with grace. Fitness coaches are building real businesses and you take that seriously You read product usage signals and act on them proactively, not reactively Comfortable navigating ambiguity and creating clarity for others. You don't need a playbook to get moving, you'll help write it Self-starter with strong attention to detail in a fast-moving environment
Bonus Points Background in fitness or wellness, or you've worked in the industry yourself Familiarity with customer success tools like ChurnZero, Gainsight, Totango, or Planhat Experience with support platforms like Intercom, HubSpot or Loom Experience creating educational content, product videos, or help documentation Comfortable using AI tools like ChatGPT or Claude to work faster and smarter
Why HubFit Join a product coaches genuinely love, with 2,500+ five-star reviews and a 4.9-star App Store rating Be an early, high-impact hire who will work closely with the founders and leave your fingerprints on how we do customer success A category that's growing fast. Online fitness coaching isn't going anywhere
Benefits 🌍 100% remote 🏖️ 20 days PTO + public holidays 🎂 Your birthday off, every year 🌐 $50/mo internet allowance 🏋️ $50/mo gym allowance 🏠 $500 home office budget 📚 $500 annual L&D budget 💰 Performance bonus & more
Not the right fit? Search for Customer Success Manager jobs in Canada
About HubFit
HubFit is the leading fitness coaching platform that provides software and support to help coaches grow their business. Our platform includes coaching, engagement, on-demand, scale, and integration products that start free and grow to meet our customers' needs at any stage of growth. Today, thousands of coaches around the world use our powerful and easy-to-use tools and integrations to train, engage, and retain their clients.
Trusted by 50,000+ coaches, HubFit is the #1 rated coaching platform with 2,500+ five-star reviews across all platforms and a 4.9-star rating on the App Store and Google Play.
To learn more about HubFit, visit www.hubfit.com
Similar Jobs
Top Benefits
About the role
About HubFit HubFit is the all-in-one platform for personal trainers, online coaches, and gyms to manage clients, automate their business, and scale without the chaos.
We have a 4.9 ⭐ App Store rating and 2,500+ five-star reviews. We ship fast and we're growing fast. Now we're looking for a Customer Success Manager to be the face of HubFit for our coaches: someone who turns new signups into power users and happy coaches into lifelong fans. Your north star is getting trial coaches active and making sure they never want to leave.
What You'll Own
🎯 Onboarding & Activation Follow up with trial users who have gone quiet and get them actually using HubFit before their trial ends Run 1:1 onboarding calls that get coaches live on the platform fast and confident Guide coaches through setup so they hit their first real win within days of signing up Lead group onboarding webinars as we scale, presenting to 50+ coaches and fielding live questions
💬 Day-to-Day Customer Success Be the go-to for our coaches across live chat, support email, and Instagram DMs Answer product questions, troubleshoot workflows, and make sure every coach gets real value from HubFit Monitor customer health and proactively reach out before issues become problems
📈 Retention & Growth Build scalable touchpoints through email sequences, check-ins, and milestone outreach that keep coaches engaged long after onboarding ends Be the voice of our coaches internally: capture feedback and share insights that directly shape what we build next Track what's working and continuously improve the playbook Record product videos and walkthroughs to help coaches get the most out of HubFit
What Success Looks Like Trial activation is climbing and coaches are reaching their first win within the first week Response times across chat, email, and DMs are fast and coaches feel genuinely looked after You've built a feedback loop that's visibly shaping the product Coaches who started on trial are active, engaged, and sticking around
Who You Are 2+ years in Customer Success or Account Management, ideally in B2B SaaS or a subscription-based product A natural communicator: warm, clear, and confident whether you're on a video call, an email thread, or an Instagram DM Empathetic and able to handle challenging situations with grace. Fitness coaches are building real businesses and you take that seriously You read product usage signals and act on them proactively, not reactively Comfortable navigating ambiguity and creating clarity for others. You don't need a playbook to get moving, you'll help write it Self-starter with strong attention to detail in a fast-moving environment
Bonus Points Background in fitness or wellness, or you've worked in the industry yourself Familiarity with customer success tools like ChurnZero, Gainsight, Totango, or Planhat Experience with support platforms like Intercom, HubSpot or Loom Experience creating educational content, product videos, or help documentation Comfortable using AI tools like ChatGPT or Claude to work faster and smarter
Why HubFit Join a product coaches genuinely love, with 2,500+ five-star reviews and a 4.9-star App Store rating Be an early, high-impact hire who will work closely with the founders and leave your fingerprints on how we do customer success A category that's growing fast. Online fitness coaching isn't going anywhere
Benefits 🌍 100% remote 🏖️ 20 days PTO + public holidays 🎂 Your birthday off, every year 🌐 $50/mo internet allowance 🏋️ $50/mo gym allowance 🏠 $500 home office budget 📚 $500 annual L&D budget 💰 Performance bonus & more
Not the right fit? Search for Customer Success Manager jobs in Canada
About HubFit
HubFit is the leading fitness coaching platform that provides software and support to help coaches grow their business. Our platform includes coaching, engagement, on-demand, scale, and integration products that start free and grow to meet our customers' needs at any stage of growth. Today, thousands of coaches around the world use our powerful and easy-to-use tools and integrations to train, engage, and retain their clients.
Trusted by 50,000+ coaches, HubFit is the #1 rated coaching platform with 2,500+ five-star reviews across all platforms and a 4.9-star rating on the App Store and Google Play.
To learn more about HubFit, visit www.hubfit.com