Key Responsibilities

Tenant Relations

• Serve as the primary point of contact for tenants regarding inquiries, maintenance requests, and general concerns.
• Coordinate with maintenance and vendor teams to ensure timely response and resolution of tenant issues.
• Communicate building notices, updates, and policy information to tenants in a clear and professional manner.
• Assist in lease administration by tracking critical dates and ensuring compliance with lease obligations. Financial / Accounts Receivable
• Monitor rent collections and follow up with tenants on outstanding balances in accordance with company policies.
• Prepare and distribute monthly tenant statements and reminders.
• Maintain accurate payment records and assist with bank deposits, reconciliations, and reporting.
• Support the property accounting team with billing adjustments, late fee processing, and reporting as needed. Site Access & Vendor Coordination
• Schedule and coordinate property access for contractors, leasing agents, and vendors.
• Maintain an organized access log and ensure all visitors comply with building policies and safety procedures

. Oversee routine inspections of common areas, parking lots, and building systems to ensure properties are well maintained.

• Report maintenance issues promptly and follow up until completion.
• Issue purchase orders to contractors for awarded work when necessary. Lease Administration
• Maintain and update lease files and electronic databases to ensure all information is accurate and current.
• Track critical lease dates such as expirations, renewals, rent escalations, and option periods.
• Assist with the preparation, execution, and distribution of lease documents, amendments, and addenda.
• Review lease terms to ensure compliance with contractual obligations by both landlord and tenant.
• Collaborate with accounting to confirm billing accuracy based on lease terms. Administrative Support
• Assist in preparing reports, budgets, and correspondence for the property management team.
• Maintain digital and physical filing systems for leases, service contracts, and tenant correspondence.
• Support leasing and management initiatives such as move-ins, move-outs, and tenant improvements.