Claims Helper Manager - Manitoba
Top Benefits
About the role
Job Title: Claims Helper Manager
Employment Type: Full-Time, Regular
Work Location: Manitoba (time zone), Remote
Overview
At Castlemain, we work for and with Indigenous organizations and communities. We strive to build meaningful and productive relationships that serve the needs of our clients, and we are proud that many of our new clients choose to work with us on a repeat basis. Based on our expertise, our services are also sought after by all levels of government. With offices on the unceded territories of the Squamish, Tsleil-Waututh and Musqueam in Vancouver, our team consists of both Indigenous and non-Indigenous professionals who bring together diverse backgrounds in communications and engagement, policy development, natural resource management, and sustainable economic development. Our people are the most important asset in our pursuit of achieving excellence in the work we undertake.
At Castlemain our services are organized with one objective in mind: to achieve results for our clients. Our services are performed by an award-winning team that possesses a wide range of knowledge, experience, and skill. At Castlemain, the services we offer are organized within five practice groups: Negotiation, Governance and Policy, Economic Development, Strategic Engagement and Communications, Settlements and Social Change.
This role will largely be dedicated to a large long term F****irst Nations Child and Family Services and Jordan’s Principle Settlement.
On October 24, 2023, the Federal Court approved the Settlement Agreement for the First Nations Child and Family Services and Jordan’s Principle Class Action. The Settlement Agreement includes $23.34 billion in compensation for impacted First Nations individuals and some of their family members.
The Settlement applies to First Nations children who were removed from their homes by, or involving, child welfare agencies operating in First Nations communities and the Yukon and placed in out-of-home care between April 1, 1991, and March 31, 2022, and to First Nations children who experienced a delay, denial or gap in essential services between April 1, 1991, and November 2, 2017.
Castlemain’s role in implementing the First Nations Child and Family Services Jordan’s Principle Claims Navigator Program is to assist the Claims Administrator in providing navigational supports to Class Members in the Claims Process as outlined in the Settlement Agreement Schedule I, Framework for Supports for Claimants in Compensation Process in a culturally safe and trauma informed way. Our guiding objectives are to ensure that every Claimant has the opportunity to access, understand, and respond to the Settlement Agreement notice, as well as receive the necessary assistance for completing and submitting their claims. Furthermore, we are dedicated to ensuring that Claimants are well-informed about the wellness support and resources available to them
About the role:
Reporting to the Claims Helper Program Co-Lead, the Claims Helper Manager will be responsible for the people leadership and oversight of a team of front-line working Claims Helpers. Claims Helper roles will be responsible for working directly with Claimants; either in person, by phone or by computer (virtual), to help individuals understand the Claims Process, provide direct assistance with filling out the claim forms, and in providing wellness resources.
The individual should thrive in a fast-paced, positive and ever-changing environment and be relentlessly committed to outstanding client service
Responsibilities will include:
-
Support the Claims Helpers as a direct source of information, check-ins and problem-solving, monitoring, growth and development and scheduling team meetings.
-
Help ensure Claims Helpers have access to wellness supports and any support required to meet equipment and organizational needs.
-
Provide oversight and leadership in supporting a team of Claims Helpers.
-
Help ensure the Claims Helpers provide effective support and assistance to Claimants.
-
Work closely with the Co-Leads to support Castlemain policies, training, mentorship that contributes to building an inclusive working environment.
-
Acts as an escalation support to Claim Helpers, while also having the ability to assist Claimants in completing Claim Forms.
-
Ability to work both independently and collaboratively in a virtual team environment that encourages equal contribution and diverse perspectives.
-
Participate in multiple training sessions including e-courses, de-briefings, and self-directed learning classes to ensure that individuals are equipped with the knowledge and skills required to provide effective claims support for the FNCFSJP Settlement Claims Process.
-
Provide Claimants with assistance in checking the status of their Claims and appealing Adjudicator decisions.
-
Follow key milestones and remain up to date on information regarding the settlement.
-
Contributes to thought leadership content and plan development.
Scope and complexity:
-
First Nations Community Claims Helper Manager: Will be responsible for management and oversight of First Nations Community Claims Helpers – to support Claimants within their geographic region, with a focus on providing Claimant Support to individuals residing in First Nations communities.
-
Urban Claims Helper Manager: Will be responsible for the management and oversight of Urban Claims Helpers – to support Claimants within a geographic region, with a focus on providing claimant support to individuals living in major urban centres, cities, and towns. Some travel within the urban region is expected as part of this role.
-
Virtual Claims Helper Manager: Will be responsible for management and oversight of Virtual Claims Helpers – to support Claimants remotely via phone or computer. Travel is not expected to be a regular part of this role.
We’re looking for someone with:
-
5+ years of experience in project management.
-
Strong knowledge and awareness of Indigenous culture, history, and the impacts of (intergenerational) trauma.
-
An in-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples and communities.
-
Strong interpersonal skills and the ability to clearly communicate complex information pertaining to the Parties, classes and overall Settlement.
-
An understanding the governance structure of Indigenous communities.
-
In-depth experience and understanding of Indigenous history, peoples and culture.
-
Self-identifying as Indigenous and/or having first-hand knowledge or experience living in and/or working with an Indigenous community will be considered an asset.
Good to have:
-
An intermediate understanding of technology and various online platforms.
-
Comfort with effectively presenting to groups of various sizes, both internally and externally
-
Experience building and scaling programs
At Castlemain, we recognize that the best candidate may not meet all the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don’t match the job posting perfectly.
Company Benefits:
Company benefits provided for full-time roles after the 90-day probationary period include health, dental, life, and disability, an Employee Assistance Program, a Flex Health Spending Account under MyHSA, and a cell phone benefit. Please note that the health, dental, EAP and flex benefits are 100% employer paid. All full-time roles will begin with 3 weeks of vacation, to be accrued.
Base Salary Compensation Range: $75,000 to $85,000
About Castlemain
Castlemain, a ChangeMaker company, works for and with Indigenous organizations and communities. We strive to build meaningful and productive relationships that serve the needs of our clients, and we are proud that many of our new clients choose to work with us on a repeat basis. Based on our expertise, our services are also sought after by all levels of government. With offices on the unceded territories of the Squamish, Tsleil-Waututh and Musqueam in Vancouver, our team consists of both Indigenous and non-Indigenous professionals who bring together diverse backgrounds in communications and engagement, policy development, natural resource management, and sustainable economic development. Our people are the most important asset in our pursuit of achieving excellence in the work we undertake.
An equitable employer:
Castlemain is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities.
Castlemain is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, Castlemain will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs.
Claims Helper Manager - Manitoba
Top Benefits
About the role
Job Title: Claims Helper Manager
Employment Type: Full-Time, Regular
Work Location: Manitoba (time zone), Remote
Overview
At Castlemain, we work for and with Indigenous organizations and communities. We strive to build meaningful and productive relationships that serve the needs of our clients, and we are proud that many of our new clients choose to work with us on a repeat basis. Based on our expertise, our services are also sought after by all levels of government. With offices on the unceded territories of the Squamish, Tsleil-Waututh and Musqueam in Vancouver, our team consists of both Indigenous and non-Indigenous professionals who bring together diverse backgrounds in communications and engagement, policy development, natural resource management, and sustainable economic development. Our people are the most important asset in our pursuit of achieving excellence in the work we undertake.
At Castlemain our services are organized with one objective in mind: to achieve results for our clients. Our services are performed by an award-winning team that possesses a wide range of knowledge, experience, and skill. At Castlemain, the services we offer are organized within five practice groups: Negotiation, Governance and Policy, Economic Development, Strategic Engagement and Communications, Settlements and Social Change.
This role will largely be dedicated to a large long term F****irst Nations Child and Family Services and Jordan’s Principle Settlement.
On October 24, 2023, the Federal Court approved the Settlement Agreement for the First Nations Child and Family Services and Jordan’s Principle Class Action. The Settlement Agreement includes $23.34 billion in compensation for impacted First Nations individuals and some of their family members.
The Settlement applies to First Nations children who were removed from their homes by, or involving, child welfare agencies operating in First Nations communities and the Yukon and placed in out-of-home care between April 1, 1991, and March 31, 2022, and to First Nations children who experienced a delay, denial or gap in essential services between April 1, 1991, and November 2, 2017.
Castlemain’s role in implementing the First Nations Child and Family Services Jordan’s Principle Claims Navigator Program is to assist the Claims Administrator in providing navigational supports to Class Members in the Claims Process as outlined in the Settlement Agreement Schedule I, Framework for Supports for Claimants in Compensation Process in a culturally safe and trauma informed way. Our guiding objectives are to ensure that every Claimant has the opportunity to access, understand, and respond to the Settlement Agreement notice, as well as receive the necessary assistance for completing and submitting their claims. Furthermore, we are dedicated to ensuring that Claimants are well-informed about the wellness support and resources available to them
About the role:
Reporting to the Claims Helper Program Co-Lead, the Claims Helper Manager will be responsible for the people leadership and oversight of a team of front-line working Claims Helpers. Claims Helper roles will be responsible for working directly with Claimants; either in person, by phone or by computer (virtual), to help individuals understand the Claims Process, provide direct assistance with filling out the claim forms, and in providing wellness resources.
The individual should thrive in a fast-paced, positive and ever-changing environment and be relentlessly committed to outstanding client service
Responsibilities will include:
-
Support the Claims Helpers as a direct source of information, check-ins and problem-solving, monitoring, growth and development and scheduling team meetings.
-
Help ensure Claims Helpers have access to wellness supports and any support required to meet equipment and organizational needs.
-
Provide oversight and leadership in supporting a team of Claims Helpers.
-
Help ensure the Claims Helpers provide effective support and assistance to Claimants.
-
Work closely with the Co-Leads to support Castlemain policies, training, mentorship that contributes to building an inclusive working environment.
-
Acts as an escalation support to Claim Helpers, while also having the ability to assist Claimants in completing Claim Forms.
-
Ability to work both independently and collaboratively in a virtual team environment that encourages equal contribution and diverse perspectives.
-
Participate in multiple training sessions including e-courses, de-briefings, and self-directed learning classes to ensure that individuals are equipped with the knowledge and skills required to provide effective claims support for the FNCFSJP Settlement Claims Process.
-
Provide Claimants with assistance in checking the status of their Claims and appealing Adjudicator decisions.
-
Follow key milestones and remain up to date on information regarding the settlement.
-
Contributes to thought leadership content and plan development.
Scope and complexity:
-
First Nations Community Claims Helper Manager: Will be responsible for management and oversight of First Nations Community Claims Helpers – to support Claimants within their geographic region, with a focus on providing Claimant Support to individuals residing in First Nations communities.
-
Urban Claims Helper Manager: Will be responsible for the management and oversight of Urban Claims Helpers – to support Claimants within a geographic region, with a focus on providing claimant support to individuals living in major urban centres, cities, and towns. Some travel within the urban region is expected as part of this role.
-
Virtual Claims Helper Manager: Will be responsible for management and oversight of Virtual Claims Helpers – to support Claimants remotely via phone or computer. Travel is not expected to be a regular part of this role.
We’re looking for someone with:
-
5+ years of experience in project management.
-
Strong knowledge and awareness of Indigenous culture, history, and the impacts of (intergenerational) trauma.
-
An in-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples and communities.
-
Strong interpersonal skills and the ability to clearly communicate complex information pertaining to the Parties, classes and overall Settlement.
-
An understanding the governance structure of Indigenous communities.
-
In-depth experience and understanding of Indigenous history, peoples and culture.
-
Self-identifying as Indigenous and/or having first-hand knowledge or experience living in and/or working with an Indigenous community will be considered an asset.
Good to have:
-
An intermediate understanding of technology and various online platforms.
-
Comfort with effectively presenting to groups of various sizes, both internally and externally
-
Experience building and scaling programs
At Castlemain, we recognize that the best candidate may not meet all the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don’t match the job posting perfectly.
Company Benefits:
Company benefits provided for full-time roles after the 90-day probationary period include health, dental, life, and disability, an Employee Assistance Program, a Flex Health Spending Account under MyHSA, and a cell phone benefit. Please note that the health, dental, EAP and flex benefits are 100% employer paid. All full-time roles will begin with 3 weeks of vacation, to be accrued.
Base Salary Compensation Range: $75,000 to $85,000
About Castlemain
Castlemain, a ChangeMaker company, works for and with Indigenous organizations and communities. We strive to build meaningful and productive relationships that serve the needs of our clients, and we are proud that many of our new clients choose to work with us on a repeat basis. Based on our expertise, our services are also sought after by all levels of government. With offices on the unceded territories of the Squamish, Tsleil-Waututh and Musqueam in Vancouver, our team consists of both Indigenous and non-Indigenous professionals who bring together diverse backgrounds in communications and engagement, policy development, natural resource management, and sustainable economic development. Our people are the most important asset in our pursuit of achieving excellence in the work we undertake.
An equitable employer:
Castlemain is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities.
Castlemain is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, Castlemain will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs.