Position Overview:

Burai is seeking a motivated and experienced Enterprise Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for key customers, ensuring customers realize a strong ROI in line with pre-sales expectations while creating a great customer experience.

Key Responsibilities:

• Manage and grow relationships with key customers in line with pre-sales ROI expectations.

• Engage proactively with customers to ensure Burai is positioned to align with key customers and their evolving business objectives.

• Drive strong customer satisfaction levels through a customer first approach.

• Foster a culture of cross-functional collaboration between sales, marketing & product to ensure marketing efforts evolve to incorporate user feedback.

Qualifications:

• 2+ years in a SaaS B2B Customer Success or Account Manager roles.

• Experience onboarding large enterprise SaaS customers to ensure quick time-to-productivity metrics and strong utilization.

• Experience in the implementation of successful marketing campaigns across all aspects of the customer lifecycle.

• Strong at identifying cross-sell opportunities and/or referral opportunities.

• Experience leveraging new technology (with an emphasis on solutions that integrate with Salesforce).

• Strong at managing customer escalations to ensure issues are resolved quickly and effectively.

• Strong leadership, communication, analytical and project management skills a must.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A supportive, collaborative, and innovative work environment.

• A flexible remote work arrangement.

• The opportunity to participate in our stock option plan.

Join us at Burai and help our customers achieve success with our cutting-edge solutions!