Join Servus Credit Union

Canada’s Largest Credit Union! We are hiring for a full-time Director, Enterprise Delivery with our Strategy and Enterprise Planning Department.

Employment Status: Full-time, 37.5 hours per week

Posting closes: November 17, 2025

Additional Information: This role ensures strategic delivery by aligning agile teams and managing project change and enterprise business analysis, while driving excellence through portfolio controls, system oversight, and performance tracking. Additionally, this role will lead and nurture the Delivery Centre of Excellence (CoE), ensuring the implementation of standardized frameworks and methodologies for enterprise delivery, including agile, waterfall, hybrid and business analysis practices. Coaching and capability-building are key to fostering a unified approach to strategic execution across the enterprise.

At Servus Credit Union , we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits , which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities . Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you .

Join Servus and discover a better way to work. Reporting directly to the Head of Strategy and Enterprise Planning, this leader is directly accountable for connecting organizational and departmental strategy to meaningful work for the team and delivering the outcomes and results required of a modern Credit Union.

What You'll Be Doing In this leadership role, you act like a business owner and member of a united leadership team that collaborates, challenges and pivots your team(s) to capitalize on opportunities to support the collective best interest of the organization and achieve excellence. Your enterprise knowledge helps influence and contribute to strategy development and directs the work required to deliver on our purpose.

• Lead enterprise project delivery, ensuring alignment with organizational goals and stakeholder expectations for enterprise and operational projects.
• Oversee and guide enterprise coordination across agile teams—often through scrum of scrums and other scaled agile practices – to ensure strategic alignment and execution effectiveness.
• Drive delivery excellence through effective project controls, system management, and performance tracking.
• Implement project change management strategies to adapt to evolving project requirements.
• Ensure business analysis is effectively integrated into enterprise delivery practices.
• Establish and maintain a Delivery Centre of Excellence, promoting best practices and frameworks for project delivery (Agile, Waterfall, Business Analysis).
• Coach teams on standardized methodologies and frameworks, driving consistency and excellence in project execution.

What You Bring Experience and Education:

• A bachelor’s degree in business administration, management, or a related field: PMP or equivalent certification is preferred.
• Proven experience in project delivery and project management.
• Strong background in project change management and/or business analysis.
• Excellent analytical and problem-solving skills.
• Strong leadership and team collaboration abilities.
• Exceptional communication and interpersonal skills.
• Knowledge of agile, waterfall, and business analysis methodologies.
• Ability to develop and implement standardized frameworks and methodologies for project delivery.

You Have Demonstrated The Following Essential Leadership Skills

• Ambidextrous Leader: Leading in a rapidly changing 2-speed organization by focusing on core expertise and working knowledge of other areas of the business so that work is better aligned and assimilated across the organization. With an Entrepreneurial mindset, solve organizational opportunities and challenges through collective critical thinking using teamwork, collaboration, communication, and collective problem solving to make the right decision for the organization.
• Change Agility and Innovation: Driving change and fostering innovation, using design thinking, data analysis, AI thinking and digital literacy to project manage and prototype ideas that strengthening networks and champion a culture of adaptability and collaboration.
• Operational Excellence: Manage the portfolio with efficiency, focusing on productivity, problem solving, and resource optimization by harnessing industry, business and digital solutions that deliver results. Nurture a winning mindset with self and team.
• Courageous Leadership: Cultivate a culture of excellence and learning, coaching diverse and inclusive high-performing teams to be bold and thrive by demonstrating and inspiring others to live the values and behaviours of a modern credit union in a caring and emotionally intelligent way. Embrace making the right choice even when it is not easy.
• Accountable Decision Making: Take full ownership of decisions and results that impact the organization and Use paradoxical thinking to manage the tensions between short- and long-term goals; department and organizational needs; systems and people; using data, evidence, experience and judgement to guide choices to do what is right.
• Fiscal and Risk Responsibility: Lead responsibly ensuring the organization is profitable through strict cost management controls and identifying and proactively mitigating.

Most importantly, we're looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.

Why Servus? Benefits Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share
• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next? We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply! Qualified applicants are invited to apply online. We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted. #indh