Service Designer - Senior (26-23765)
About the role
Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.
Job ID: 26-23765
Job Title: Service Designer Location: Toronto, ON (Onsite) Duration: 252 Business Days with Possible Extension Client: Public Sector Pay Rate: CAD $80 - $90 per hour
Must Have
Must have experience with omni channels - experience working with both internal/external stakeholders. 7+ years of experience in service design focusing on development and review of experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs. Lead or supervise service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy, standards and protocols. Focus on experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs. Proven ability to apply enterprise thinking by assessing how policy, operations, governance, technology, data, and funding models interact across organizations, and designing solutions that can scale beyond a single program or team.
Experience and Skill Set Requirements
-
Service Delivery & Service Design - 30% You demonstrate advanced, applied service design capability across complex environments. Design and evaluate service ecosystems that span multiple organizations, roles, and jurisdictions, identifying handoffs, dependencies, governance impacts, and interoperability considerations. Lead end-to-end omni-channel service design initiatives using structured methods such as value stream mapping, service blueprinting, stakeholder mapping, journey mapping, and prototyping, and show clear examples of outputs and outcomes. Design and execute generative and evaluative research across service channels (e.g., interviews, surveys, focus groups, usability testing) and explain how findings change service direction. Define service KPIs and outcome measures and demonstrate how they were used to evaluate and improve service performance. Facilitate collaborative design workshops and co-creation sessions that produce documented insights, prioritized actions, and agreed service improvements. Apply emerging service delivery practices and digital service standards to improve both digital and in-person service models.
-
Relationship Building & Communication - 30% You influence, align, and build trust across diverse stakeholder groups. Facilitate workshops and working sessions with stakeholders who have competing priorities and document how alignment was achieved. Communicate complex service design concepts clearly in written reports, visual artifacts, and executive briefings tailored to non-specialist audiences. Build and sustain productive relationships with program areas, partners, and vendors, demonstrating examples of cross-functional collaboration. Prioritize and delegate work within service design initiatives while maintaining stakeholder engagement and momentum.
-
Analytical & Problem-Solving Skills - 30% You translate complexity into structured, defensible recommendations. Synthesize qualitative and quantitative data into clear service insights and actionable recommendations, including documented risks and mitigation strategies. Evaluate competing service or UX design options and articulate the rationale for selected approaches, considering short- and long-term impacts. Design service models that support phased adoption, stakeholder readiness, and ecosystem scaling, including identification of barriers to uptake and mitigation strategies. Ensure service design recommendations align with digital standards, reusable patterns, governance, privacy, security, and compliance requirements, identifying regulatory constraints, escalation paths, and business impacts. Develop performance measurement frameworks and apply industry-recognized heuristics to assess service effectiveness. Provide authoritative advice on service delivery challenges across multiple channels (e.g., digital, telephone, service desk, print) with evidence of impact.
-
Project Management & Change Management - 10% You lead service design work in complex, multi-stakeholder environments. Scope, plan, and execute concurrent service design initiatives, including research protocols for privacy, consent, and documentation. Coordinate across ministries, jurisdictions, and partners to deliver structured service design outputs on time. Apply project and change management practices to introduce new or re-engineered service processes, including risk identification and mitigation.
If this opportunity matches your experience and career goals, please share your most updated resume for consideration.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts can provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization. #RTA
Not the right fit? Search for Service Designer jobs in Toronto, Ontario, Canada
About Russell Tobin
Bring Top Talent With Your Company With Russell Tobin Headquartered in New York City with offices throughout the United States, United Kingdom, Ireland, The Netherlands, Brazil, Canada, India, and Singapore, Russell Tobin—a division of Pride Global—offers total staffing and recruitment solutions across a wide range of industries. Our team of highly skilled recruiters, sourcers, and subject-matter experts understand exactly how to find world-class candidates that will fit your company’s precise needs. Whether you need skilled professionals ready to deliver results in complex sectors such as banking or technology, or you’re looking to build out your own staffing efforts with a recruiter-for-recruiters (R4R) model, Russell Tobin can make the connections.
Our Bespoke Approach to Connecting Talent With Companies When an organization comes on board as a client, Russell Tobin takes the time to understand the company from the inside out. We work directly with you and your leadership team to create an end-to-end solution capable of handling the full recruitment lifecycle, tailored to your company’s needs and culture. After gathering the critical data we need to seek exactly the right candidates for your hiring strategy, our recruiters take over, using their deep understanding of your industry to build out talent pools and discover game-changing new hires.
A Proud Member of a Decidedly Diverse Network of Companies As part of Pride Global, Russell Tobin serves as one of industry’s only minority-owned payroll and staffing organizations, giving you the opportunity to satisfy Tier 1 diversity spending requirements. We’ve also taken this commitment much further through our Decidedly Diverse initiative, which seeks to create greater diversity, equity, and inclusion across our workforce and workplace, as well as the wider world in which we live. Learn more at https://decidedlydiverse.com.
Similar Jobs
Service Designer - Senior (26-23765)
About the role
Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.
Job ID: 26-23765
Job Title: Service Designer Location: Toronto, ON (Onsite) Duration: 252 Business Days with Possible Extension Client: Public Sector Pay Rate: CAD $80 - $90 per hour
Must Have
Must have experience with omni channels - experience working with both internal/external stakeholders. 7+ years of experience in service design focusing on development and review of experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs. Lead or supervise service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy, standards and protocols. Focus on experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs. Proven ability to apply enterprise thinking by assessing how policy, operations, governance, technology, data, and funding models interact across organizations, and designing solutions that can scale beyond a single program or team.
Experience and Skill Set Requirements
-
Service Delivery & Service Design - 30% You demonstrate advanced, applied service design capability across complex environments. Design and evaluate service ecosystems that span multiple organizations, roles, and jurisdictions, identifying handoffs, dependencies, governance impacts, and interoperability considerations. Lead end-to-end omni-channel service design initiatives using structured methods such as value stream mapping, service blueprinting, stakeholder mapping, journey mapping, and prototyping, and show clear examples of outputs and outcomes. Design and execute generative and evaluative research across service channels (e.g., interviews, surveys, focus groups, usability testing) and explain how findings change service direction. Define service KPIs and outcome measures and demonstrate how they were used to evaluate and improve service performance. Facilitate collaborative design workshops and co-creation sessions that produce documented insights, prioritized actions, and agreed service improvements. Apply emerging service delivery practices and digital service standards to improve both digital and in-person service models.
-
Relationship Building & Communication - 30% You influence, align, and build trust across diverse stakeholder groups. Facilitate workshops and working sessions with stakeholders who have competing priorities and document how alignment was achieved. Communicate complex service design concepts clearly in written reports, visual artifacts, and executive briefings tailored to non-specialist audiences. Build and sustain productive relationships with program areas, partners, and vendors, demonstrating examples of cross-functional collaboration. Prioritize and delegate work within service design initiatives while maintaining stakeholder engagement and momentum.
-
Analytical & Problem-Solving Skills - 30% You translate complexity into structured, defensible recommendations. Synthesize qualitative and quantitative data into clear service insights and actionable recommendations, including documented risks and mitigation strategies. Evaluate competing service or UX design options and articulate the rationale for selected approaches, considering short- and long-term impacts. Design service models that support phased adoption, stakeholder readiness, and ecosystem scaling, including identification of barriers to uptake and mitigation strategies. Ensure service design recommendations align with digital standards, reusable patterns, governance, privacy, security, and compliance requirements, identifying regulatory constraints, escalation paths, and business impacts. Develop performance measurement frameworks and apply industry-recognized heuristics to assess service effectiveness. Provide authoritative advice on service delivery challenges across multiple channels (e.g., digital, telephone, service desk, print) with evidence of impact.
-
Project Management & Change Management - 10% You lead service design work in complex, multi-stakeholder environments. Scope, plan, and execute concurrent service design initiatives, including research protocols for privacy, consent, and documentation. Coordinate across ministries, jurisdictions, and partners to deliver structured service design outputs on time. Apply project and change management practices to introduce new or re-engineered service processes, including risk identification and mitigation.
If this opportunity matches your experience and career goals, please share your most updated resume for consideration.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts can provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization. #RTA
Not the right fit? Search for Service Designer jobs in Toronto, Ontario, Canada
About Russell Tobin
Bring Top Talent With Your Company With Russell Tobin Headquartered in New York City with offices throughout the United States, United Kingdom, Ireland, The Netherlands, Brazil, Canada, India, and Singapore, Russell Tobin—a division of Pride Global—offers total staffing and recruitment solutions across a wide range of industries. Our team of highly skilled recruiters, sourcers, and subject-matter experts understand exactly how to find world-class candidates that will fit your company’s precise needs. Whether you need skilled professionals ready to deliver results in complex sectors such as banking or technology, or you’re looking to build out your own staffing efforts with a recruiter-for-recruiters (R4R) model, Russell Tobin can make the connections.
Our Bespoke Approach to Connecting Talent With Companies When an organization comes on board as a client, Russell Tobin takes the time to understand the company from the inside out. We work directly with you and your leadership team to create an end-to-end solution capable of handling the full recruitment lifecycle, tailored to your company’s needs and culture. After gathering the critical data we need to seek exactly the right candidates for your hiring strategy, our recruiters take over, using their deep understanding of your industry to build out talent pools and discover game-changing new hires.
A Proud Member of a Decidedly Diverse Network of Companies As part of Pride Global, Russell Tobin serves as one of industry’s only minority-owned payroll and staffing organizations, giving you the opportunity to satisfy Tier 1 diversity spending requirements. We’ve also taken this commitment much further through our Decidedly Diverse initiative, which seeks to create greater diversity, equity, and inclusion across our workforce and workplace, as well as the wider world in which we live. Learn more at https://decidedlydiverse.com.