This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager, Enterprise based in Canada.

This is a high-impact enterprise customer success role focused on driving long-term value, retention, and expansion across strategic healthcare accounts. You will act as a trusted advisor to senior client stakeholders, ensuring they fully realize the value of complex SaaS solutions that support critical care environments. In this role, you will own executive-level relationships, guiding customers through adoption, optimization, and transformation journeys. You will work cross-functionally with internal teams to align customer outcomes with product capabilities and long-term strategy. The environment is fast-paced, mission-driven, and highly collaborative, with a strong emphasis on measurable customer outcomes. You will also play a key role in identifying risks early, driving retention strategies, and expanding account value over time. This is a role for someone who combines strategic thinking with hands-on execution and thrives in enterprise client environments.

Accountabilities

You will be responsible for managing enterprise customer relationships end-to-end, ensuring adoption, satisfaction, and long-term value realization:

Own and execute joint success plans with enterprise healthcare customers, aligning stakeholders on business outcomes and value realization. Act as a trusted advisor to executive-level stakeholders, providing strategic guidance and driving alignment across internal and external teams. Build and maintain strong, multi-level relationships across customer organizations to support retention and expansion. Leverage structured customer success methodologies to proactively identify risks, address challenges, and ensure successful product adoption. Monitor customer health indicators and develop proactive retention and churn mitigation strategies for at-risk accounts. Serve as the escalation point for complex customer issues, ensuring timely resolution and expectation management. Partner cross-functionally with Sales, Product, and Support teams to deliver seamless customer experiences. Identify opportunities for expansion and deeper product adoption within enterprise accounts.

Requirements

You are an experienced customer success or account management professional with strong enterprise SaaS and healthcare exposure:

Experience in a customer-facing role within a SaaS or enterprise technology environment. Background in healthcare, healthcare technology, or managing enterprise accounts in regulated industries. Proven success managing a book of enterprise customers with a focus on retention, expansion, and long-term value. Strong executive presence with the ability to influence and advise C-level stakeholders. Excellent communication and presentation skills, both written and verbal. Ability to operate independently in a remote environment while managing complex client relationships. Strong analytical skills with the ability to interpret customer data and translate insights into action. Experience using CRM and customer success tools such as Salesforce and/or Gainsight. Bachelor’s degree or equivalent practical experience is preferred.

Benefits

Competitive base salary with performance-based bonus Comprehensive health, dental, and vision insurance coverage Remote-first work flexibility with travel as needed for client engagement Equity or long-term incentive opportunities (where applicable) Paid time off and flexible vacation policy Professional development and learning support Opportunity to work in a mission-driven environment improving healthcare outcomes Strong culture of collaboration, inclusion, and career growth.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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