Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develops self as subject matter expert in discipline of specialty.
• Stays current with technology and industry trends.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Job Qualifications

• Bachelor’s Degree is preferred.
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
• 3-4 years of customer service or hospitality experience is preferred.
• Internal Team Members must meet all Training requirements to be eligible to apply for this role.
• Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Experience must be signed off by DPM or higher.
• New Encore team members must validate/complete all Training requirements within 60 days of hire date.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service Hospitality, Ownership, Do The Right Thing, Demonstrates Self-Awareness
• Drive Results Ensures Accountability
• See The Big Picture Decision Quality, Manages Complexity
• Value People Collaborates

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting2-3 hoursLifting 0 - 15 lbs*Continuously Standing4-5 hoursLifting 16 – 50 lbs*Frequently Walking4-5 hoursLifting 51 - 100 lbs (2+ persons)Occasionally Stooping2-3 hoursLifting Over 100 lbs (2+ persons)Occasionally Crawling2-3 hours Kneeling2-3 hours Carrying Requirements Frequency Bending2-3 hoursCarrying 0 - 15 lbs*Continuously Reaching (above your head)2-3 hoursCarrying 16 – 50 lbs*Frequently Climbing0-1 hoursCarrying 51 - 100 lbs (2+ persons)Occasionally Grasping4-5 hoursCarrying Over 100 lbsNever Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close VisionContinuouslyPushing/Pulling 0 - 15 lbs*Continuously Distance VisionContinuouslyPushing/Pulling 16 – 50 lbs*Frequently Color VisionFrequentlyPushing/Pulling 51 - 100 lbs*Frequently Peripheral VisionOccasionallyPushing/Pulling Over 100 lbsOccasionally Depth PerceptionFrequently*Identifies the physical requirements that team members perform without assistance. HearingContinuously

Work Environment

Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.