Key Account Manager - Retail

Req #5508

Scarborough, ON, Canada- Toronto, ON, Canada- 900 Passmore Ave, Scarborough, ON M1X 0A1, Canada

Job Description

Posted Thursday, March 12, 2026, 11:00 PM

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Key Account Manager - Retail role will report to the Director of Retail Sales and will focus on high-level relationship management and growth within major established retail customer base. This person will act as the primary single point of contact for key national or regional accounts, building deep trust with executive decision-makers to align Hillman’s solutions with their business goals. The Key Account Manager - Retail will identify and close new business opportunities within existing accounts to increase market share and meet aggressive fiscal goals. Critical skills include the ability to manage key relationships, prioritize sales activities and to organize and maintain all monthly sales pipeline, forecasting communications and financial reporting.

Essential Job Functions *

• Serve as a single-point-of-contact for key accounts; execute all services for client, such as product forecasting, launch implementation, training, and ongoing support.

• Develop and maintain relationships within assigned accounts; improve client utilization and product/service adoption rates.

• Collaborate with customer contacts, up to and including senior level executives, in order to define needs and provide solutions.

• Identify and target new business sales opportunities that close quickly for the highest revenue.

• Promote and maintain the organization's brand image and identity within the marketplace.

• Provide input and assist in development of presentations and other marketing collateral.

• Create and conduct in-depth sales presentations that highlight key benefits, ROI, and value the company's products/services.

• Assist in the creation of product training plans for sales representatives.

• Identify and resolve risks associated with the delivery and/or provision of customer contracts; manage client expectations throughout the contract.

• Pursue contract renewals.

• Ensure overall client satisfaction.

• Conduct and develop quarterly and annual account reviews in order to effectively manage account lifecycles.

• Analyze, assess, and document client results to ensure customer needs are being met.

• Promote awareness of new products and services to accounts.

• Other duties as assigned.

-This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• Bachelor’s degree or equivalent serves as an asset.

• 2-5 years of project/account management experience recommended.

Competencies – Knowledge, Skills, and Abilities

• Demonstrated ability to make sales deals with executive level prospects.

• Able to build and maintain lasting relationships with corporate departments, key business partners, other stakeholders.

• Experience selling multiple product/service lines.

• Able to effectively communicate key information to all audiences.

• Skilled at assessing client needs, developing proposals, and delivering solutions.

• Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.

• Strong problem identification and problem resolution skills.

Operational Equipment

• Ability to operate a motor vehicle

The target salary range for this role is around $80k to $85k.

If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC

900 Passmore Ave., Scarborough, ON M1X 0A1 Tel: (416) 694-3351 hpaulin.com hillmangroup.ca Linkedin.com/company/the-hillman-group/

Job Details

Job Family

Canada

Job Function

SLS: Traditional Sales

Pay Type

Salary

Scarborough, ON, Canada,

Toronto, ON, Canada,

900 Passmore Ave, Scarborough, ON M1X 0A1, Canada