Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne QImaging has a position available for an enthusiastic, highly motivated individual with proven experience in order administration and customer support. You’ll be responsible for managing the sales order and RMA processes. Interacting closely with internal clients (Sales, Operations and Manufacturing departments) and external clients (customers, dealers, etc.), the incumbent will be responsible for:

• Processing customer orders and return authorizations
• Customer and dealer support relating to orders and deliveries (responding to customer/dealer inquiries, phone calls, and requests)
• Providing sales information to external sales staff upon request Planning Work Orders for the factory to ensure that customer requirements are met
• Various Sales and Marketing Administrative Tasks as required

Key Duties and Responsibilities

Your responsibilities will include but are not limited to:

• Customer Orders: Processing all global customer orders which includes checking prices, clarifying customers’ requirements, contacting customers for additional information, inputting sales orders, informing customers of ship dates, confirming to customers when order is shipped and tracking delivery status.
• Return Material Authorizations: Issuing RMA numbers, providing necessary paperwork to customers and assisting them with returns, tracking packages and assisting with Customs Clearance will be required from time to time.
• Service Coordinator: Issuing service repair orders to bring faulty products back, coordinate internally to have the repairs completed, inform customers of the status, updating MRP System with repair details, material transactions.
• Demo coordinator: To manage demo pool, sending cameras out on loan as requested, tracking loans in database, refurbishing demo cameras etc.
• Working with both the Production Manager and Supply Chain Manager to ensure that the factory has the appropriate information to enable them to achieve targets. Creating shop packets, and scheduling for the factory.
• Entering orders in ERP system and knowledge of SAP will be an asset
• Other duties as assigned.

Skills & Experience Required

• 2 years’ experience in similar role
• Exceptional proven customer service skills
• Outstanding communication skills (both written and verbal)
• Proven initiative and good problem-solving skills
• Excellent organizational skills and attention to detail
• Strong team player
• Sound computer skills (MS Office – Word, Excel, Crystal Reports, and Outlook)
• Experience working with ERP Syteline would be an asset

Note:

The scope of this job description is subject to change based on the requirements and evolution of Teledyne QImaging. All employees may be required to perform tasks outside the scope of their job description as the need arises. Employees are highly encouraged to be active in a continuously learning environment being open to improve and develop skill sets.

Salary Range:

$46,100.00-$61,400.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.