Empowering lives, healing hearts, embracing future This role is responsible for undertaking the management of specific projects or cases that are assigned to them in regard to patient reimbursement and coordination for the NavieGo branch of the organization. The Field Reimbursement Specialist is responsible for overall management of their patient cases. This position also offers the opportunity to become a patient advocate and help patients access their treatments. It requires the ability to work independently with a remote team, while offering the opportunity for advancement as the business grows.

What we offer (and why you’ll love it here!):

• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.

• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.

• Our People Say It Best: https://www.youtube.com/watch?v=gySeQnPY7Tg

• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.

• What & Where: Ontario & Full-Time, Temporary (12 Months)

• Closing Date: October 17th, 2025

Why BioScript Solutions? At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Your Mission

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients.
• Occasional travel for on-site clinic visits.
• Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program.
• Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits up to 1-2 times/week.
• Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions public/federal funding programs.
• Coordinate with dispensing pharmacy and injection training sites once funding has been obtained.
• Acquire in depth knowledge of public / private and federal funding mechanisms.
• Assisting physicians and/or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.) and all relevant drug reimbursement forms .
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers.
• Responding promptly and professionally to physician enrolment requests. and
• Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals.
• Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST.

What You Bring To The Table

• Education: Post-secondary education or equivalent experience.

• Experience: Minimum of 2 years’ experience in customer/client service experience. o Prior experience in a reimbursement role is a strong asset.

• Experience in biologics will be considered an asset.

• Skills:

• Ability to handle a high caseload in a fast-paced, changing environment. o Experience in the healthcare, pharmaceutical, or insurance industry is an asset. o Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel). o Professional/courteous/efficient telephone manner.

• Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines.

• Strong communication and interpersonal skills. o Ability to work independently and in a team environment. o High attention to detail. o Ability to resolve issues effectively and efficiently.

• Valid Driver’s license and reliable vehicle as there will be occasional travel for on-site clinic visits

• English proficiency is required for this position to effectively communicate with internal and external stakeholders.

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.

Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!

Take a look firsthand at what we do here! - https://www.youtube.com/watch?v=Prd\_s5vXynQ

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