About the role
Field Nurse Case Manager**(Job Number: 25006845)**
Primary Location**:ON-BurlingtonPharmaEmployee Type****:**Full-Time
Description:
JOB SUMMARY
The Field Nurse Case Manager will be a single point of contact for physicians. You will work with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Field Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to serve customers and drives positive customer and patient experience in a fast-paced work environment.
DUTIES AND RESPONSIBILITIES
-
Provide exemplary courteous professional service to all program stakeholders
-
Assist the prescribing physician to complete patient enrolment; including on-site visits to the physician’s office to gather all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner
-
Proactively offers support and advocacy to patients and HCP
-
Visits prescribers in their assigned area to assist with paperwork in office as required
-
Review patient charts to gather all pertinent and appropriate information to complete necessary reimbursement forms in a concise, organized and professional manner
-
Liaise and advocate with third party provider
-
Provide ongoing support and assistance to ensure patient adherence
-
Coordinate patient injection training as required
-
Liaise with client (Patient Experience Lead, Territory Manager, Medical Science Liaisons) as required to provide optimal service to HCPS, Patients and clinics
-
Actively establish and strengthen relationships with HCP within assigned region through on site and virtual visits
-
Identify, report and document Adverse Events as per Pharmacovigilance requirements
-
Participate in ongoing internal and/or external continuing education activities
-
Adhere to Bayshore Policies and Procedures
-
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program.
-
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
-
Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
-
Reliable, high-speed home internet required
-
Dedicated workspace free from distractions
Complete other tasks as requested
Qualifications:
QUALIFICATIONS
EDUCATION
- Graduate of registered Nursing Program or registered practical nursing program holding current registration from a provincial licensing body in Canada.
EXPERIENCE
- Registered Nurse or Registered Practical Nurse (RN/RPN) license
- Current registration/ licensing with the provincial regulating body of residence
- Experience in Patient Support Programs and/ or Immunology an asset
- Excellent customer service skills
- Excellent verbal and written communication skills and interpersonal skills; English and French if servicing Quebec and New Brunswick
- Excellent computer skills; Microsoft Suite of products (minimum intermediate level of Excel, Word, PowerPoint)
- Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset
- Strong critical thinking and problem-solving skills
- Accurate data collection and integrity
- Ease with working in a paperless environment
- Proven ability to work in a team environment
- Ability to resolve conflict in a professional manner
- Strong sense of organization and attention to detail
- Self-regulation of time management and the ability to multi-task and adhere to deadlines
- Familiarity with PIPEDA and how it applies in a confidential patient environment
- Valid driver’s license – Ability to travel as required and must have access to reliable transportation
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
About the role
Field Nurse Case Manager**(Job Number: 25006845)**
Primary Location**:ON-BurlingtonPharmaEmployee Type****:**Full-Time
Description:
JOB SUMMARY
The Field Nurse Case Manager will be a single point of contact for physicians. You will work with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Field Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to serve customers and drives positive customer and patient experience in a fast-paced work environment.
DUTIES AND RESPONSIBILITIES
-
Provide exemplary courteous professional service to all program stakeholders
-
Assist the prescribing physician to complete patient enrolment; including on-site visits to the physician’s office to gather all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner
-
Proactively offers support and advocacy to patients and HCP
-
Visits prescribers in their assigned area to assist with paperwork in office as required
-
Review patient charts to gather all pertinent and appropriate information to complete necessary reimbursement forms in a concise, organized and professional manner
-
Liaise and advocate with third party provider
-
Provide ongoing support and assistance to ensure patient adherence
-
Coordinate patient injection training as required
-
Liaise with client (Patient Experience Lead, Territory Manager, Medical Science Liaisons) as required to provide optimal service to HCPS, Patients and clinics
-
Actively establish and strengthen relationships with HCP within assigned region through on site and virtual visits
-
Identify, report and document Adverse Events as per Pharmacovigilance requirements
-
Participate in ongoing internal and/or external continuing education activities
-
Adhere to Bayshore Policies and Procedures
-
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program.
-
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
-
Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
-
Reliable, high-speed home internet required
-
Dedicated workspace free from distractions
Complete other tasks as requested
Qualifications:
QUALIFICATIONS
EDUCATION
- Graduate of registered Nursing Program or registered practical nursing program holding current registration from a provincial licensing body in Canada.
EXPERIENCE
- Registered Nurse or Registered Practical Nurse (RN/RPN) license
- Current registration/ licensing with the provincial regulating body of residence
- Experience in Patient Support Programs and/ or Immunology an asset
- Excellent customer service skills
- Excellent verbal and written communication skills and interpersonal skills; English and French if servicing Quebec and New Brunswick
- Excellent computer skills; Microsoft Suite of products (minimum intermediate level of Excel, Word, PowerPoint)
- Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset
- Strong critical thinking and problem-solving skills
- Accurate data collection and integrity
- Ease with working in a paperless environment
- Proven ability to work in a team environment
- Ability to resolve conflict in a professional manner
- Strong sense of organization and attention to detail
- Self-regulation of time management and the ability to multi-task and adhere to deadlines
- Familiarity with PIPEDA and how it applies in a confidential patient environment
- Valid driver’s license – Ability to travel as required and must have access to reliable transportation
About Bayshore HealthCare
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672