Conference & Guest Services Clerk
About the role
Organizational Unit
University of Victoria -> Student Affairs -> Residence Services
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
16 February 2026
Please note that positions will close at 4 p.m. on the closing date.
FTE
0.8
Salary Grade
$4,134.00 - $4,257.00
Additional Posting Information:
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
PB6
Hours of Work
Typically Thursday to Sunday 10am - 6pm, some additional shifts or hours may occur
Start Date
3/26/2026
End Date
9/7/2026
Employee Group:
CUPE 951 - Term
of Hires Needed
1
Category
Administrative and Support Services, Customer Service, Hospitality, Sales/Retail
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
The typical schedule will be Thursday to Sunday from 10:00am - 6:00pm but may vary depending on operational requirements. Additional shifts may be scheduled or hours slightly adjusted. As this term is for a short duration of time, vacation days will be limited and extended vacations cannot be approved. Must be available over the Labour Day weekend for our Residence Move-in Day.
Job Summary
In support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Conference & Guest Services Clerk performs sales, clerical and service duties for Conference Services and supports front desk duties in the Residence Services Main Office.
Residence Services provides accommodation services, programming and education to the on-campus student community, in addition to providing a summer conference operation for off-campus customers. The Conference Guest Clerk provides exceptional customer service, sales and administrative support related to group and guest bookings by responding to inquiries for accommodation, processing reservations, liasing with conference convenors, applying payments and charges, and assigning rooms using a customized computer reservation system.
Reporting to the Manager, Conference and Customer Service, the Conference Guest Clerk supports conference operations, seven days a week, providing both front-line service and administrative support in order to provide full service to summer guests.
This position is expected to carry out the core responsibilities of the Front Desk Clerk 20% of the time providing back-up and relief for that position as required. In the absence of the Front Desk Clerk the Conference Guest Clerk will be the sole resource in the Residence Services Main Office and complete all manner of front desk responsibilities.
The Conference Guest Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to guests.
Job Requirements
Skills:
- Proven ability to provide excellent customer service in a fast paced environment
- Excellent organization skills; and strong written and oral communication skills
- Demonstrates good judgment, diplomacy, tact and discretion
- Proven ability to pay attention to detail
- Ability to complete a high volume of work efficiently and accurately, prioritize work and multitask
- Ability to work with or without supervision
- Ability to work, varied day, evening and weekend shifts
Specialized Knowledge/Education:
- Demonstrated ability with MS word, excel and database software
- Demonstrated math skills
- High school graduation
Experience:
- One to two years recent experience in conference services, hospitality, retail or higher education environment including experience with a computerized reservation system and cash handling
- Perference will be given to candidates who have completed workshops and courses in customer service and sales.
Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
What UVic Offers: To learn more click here
About University of Victoria
As a top-ranked university on Canada's West Coast, we're driven by our curiosity, engagement and innovative spirit to help solve the world's biggest problems. We're guided by our principles, our extraordinary natural and cultural environment and our deep respect for learning that has come before. #UVic
Conference & Guest Services Clerk
About the role
Organizational Unit
University of Victoria -> Student Affairs -> Residence Services
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
16 February 2026
Please note that positions will close at 4 p.m. on the closing date.
FTE
0.8
Salary Grade
$4,134.00 - $4,257.00
Additional Posting Information:
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
PB6
Hours of Work
Typically Thursday to Sunday 10am - 6pm, some additional shifts or hours may occur
Start Date
3/26/2026
End Date
9/7/2026
Employee Group:
CUPE 951 - Term
of Hires Needed
1
Category
Administrative and Support Services, Customer Service, Hospitality, Sales/Retail
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
The typical schedule will be Thursday to Sunday from 10:00am - 6:00pm but may vary depending on operational requirements. Additional shifts may be scheduled or hours slightly adjusted. As this term is for a short duration of time, vacation days will be limited and extended vacations cannot be approved. Must be available over the Labour Day weekend for our Residence Move-in Day.
Job Summary
In support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Conference & Guest Services Clerk performs sales, clerical and service duties for Conference Services and supports front desk duties in the Residence Services Main Office.
Residence Services provides accommodation services, programming and education to the on-campus student community, in addition to providing a summer conference operation for off-campus customers. The Conference Guest Clerk provides exceptional customer service, sales and administrative support related to group and guest bookings by responding to inquiries for accommodation, processing reservations, liasing with conference convenors, applying payments and charges, and assigning rooms using a customized computer reservation system.
Reporting to the Manager, Conference and Customer Service, the Conference Guest Clerk supports conference operations, seven days a week, providing both front-line service and administrative support in order to provide full service to summer guests.
This position is expected to carry out the core responsibilities of the Front Desk Clerk 20% of the time providing back-up and relief for that position as required. In the absence of the Front Desk Clerk the Conference Guest Clerk will be the sole resource in the Residence Services Main Office and complete all manner of front desk responsibilities.
The Conference Guest Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to guests.
Job Requirements
Skills:
- Proven ability to provide excellent customer service in a fast paced environment
- Excellent organization skills; and strong written and oral communication skills
- Demonstrates good judgment, diplomacy, tact and discretion
- Proven ability to pay attention to detail
- Ability to complete a high volume of work efficiently and accurately, prioritize work and multitask
- Ability to work with or without supervision
- Ability to work, varied day, evening and weekend shifts
Specialized Knowledge/Education:
- Demonstrated ability with MS word, excel and database software
- Demonstrated math skills
- High school graduation
Experience:
- One to two years recent experience in conference services, hospitality, retail or higher education environment including experience with a computerized reservation system and cash handling
- Perference will be given to candidates who have completed workshops and courses in customer service and sales.
Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
What UVic Offers: To learn more click here
About University of Victoria
As a top-ranked university on Canada's West Coast, we're driven by our curiosity, engagement and innovative spirit to help solve the world's biggest problems. We're guided by our principles, our extraordinary natural and cultural environment and our deep respect for learning that has come before. #UVic