Top Benefits
About the role
Job Description
What is the opportunity?
- The successful candidate will be responsible for the efficient installation, operation and maintenance of computer systems for an enterprise mission critical data center, including efficient and strategic completion of preventative maintenance, work requests and responses to day-to-day operational activities on a 24hr X 7 day/night rotation.
- Provide the support necessary to complete electronic hardware installations within Data Centre cabinets, including some cabling requirements, management module configuration and troubleshooting using a Remote Operations Model.
- The incumbent will assist in the execution of tasks in highly sensitive environments, as well as provide general supervision of vendors and the operation of building systems, including various computer and network hardware.
- The individual will be a primary contact for all client, security and operational engagements between the hours of their scheduled shift. This focal point will drive daily priorities and distribute work to additional team members when needed.
What will you do?
- Assist with ongoing issues with day-to-day operations by responding to Incident engagements, audit requirements and process documentation.
- Ensure all requests within the ticketing system are acted on accordingly and status updates are submitted for any new or existing hardware installations.
- Perform hardware upgrades, firmware updates, troubleshoot remote connectivity, resolve build errors or hardware issues and perform diagnostics.
- Handle deliveries of computer equipment and parts that arrive on site and administer the inventory as required.
- Communicate with other technology platform clients to determine client demands and assist with various vendor equipment.
- Participate in checking and monitoring of control room operations, building systems and assist with preventative maintenance duties.
- Assist with documentation and policy creation. Coordinate and attend training sessions as required.
- May be only IT staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority /emergency situations (including extreme weather and/or overtime type assignments)
What do you need to succeed?
Must have:
- High School Diploma or GED equivalent.
- Experience with Computer Operating Systems, Software and Hardware.
- Physical requirement to include stooping, standing, climbing and frequent lifting of a minimum of 50 lbs, of equipment (computer systems, tools, ladders) and ability to safely use lifting devices.
- Able to work on a 24hr X 7-day/night rotation.
Nice to have:
- A+ certification is a bonus.
- Valid driver’s license and good driving record with periodic checks.
What is in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
Job Skills
Customer Service, Data Center Administration, Data Center Facility Management, Decision Making, Group Problem Solving, Hardware Infrastructure, Hardware Installations, System Integration Testing (SIT), Technical Troubleshooting, Time Management
Additional Job Details
Address:
1 CRANE AVE:STRATFORD
City:
Stratford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-27
Application Deadline:
2025-12-04
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
- The successful candidate will be responsible for the efficient installation, operation and maintenance of computer systems for an enterprise mission critical data center, including efficient and strategic completion of preventative maintenance, work requests and responses to day-to-day operational activities on a 24hr X 7 day/night rotation.
- Provide the support necessary to complete electronic hardware installations within Data Centre cabinets, including some cabling requirements, management module configuration and troubleshooting using a Remote Operations Model.
- The incumbent will assist in the execution of tasks in highly sensitive environments, as well as provide general supervision of vendors and the operation of building systems, including various computer and network hardware.
- The individual will be a primary contact for all client, security and operational engagements between the hours of their scheduled shift. This focal point will drive daily priorities and distribute work to additional team members when needed.
What will you do?
- Assist with ongoing issues with day-to-day operations by responding to Incident engagements, audit requirements and process documentation.
- Ensure all requests within the ticketing system are acted on accordingly and status updates are submitted for any new or existing hardware installations.
- Perform hardware upgrades, firmware updates, troubleshoot remote connectivity, resolve build errors or hardware issues and perform diagnostics.
- Handle deliveries of computer equipment and parts that arrive on site and administer the inventory as required.
- Communicate with other technology platform clients to determine client demands and assist with various vendor equipment.
- Participate in checking and monitoring of control room operations, building systems and assist with preventative maintenance duties.
- Assist with documentation and policy creation. Coordinate and attend training sessions as required.
- May be only IT staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority /emergency situations (including extreme weather and/or overtime type assignments)
What do you need to succeed?
Must have:
- High School Diploma or GED equivalent.
- Experience with Computer Operating Systems, Software and Hardware.
- Physical requirement to include stooping, standing, climbing and frequent lifting of a minimum of 50 lbs, of equipment (computer systems, tools, ladders) and ability to safely use lifting devices.
- Able to work on a 24hr X 7-day/night rotation.
Nice to have:
- A+ certification is a bonus.
- Valid driver’s license and good driving record with periodic checks.
What is in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
Job Skills
Customer Service, Data Center Administration, Data Center Facility Management, Decision Making, Group Problem Solving, Hardware Infrastructure, Hardware Installations, System Integration Testing (SIT), Technical Troubleshooting, Time Management
Additional Job Details
Address:
1 CRANE AVE:STRATFORD
City:
Stratford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-27
Application Deadline:
2025-12-04
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.