About the role
As an Account Manager at Computronix, you will be the primary liaison between our clients and internal teams, ensuring strong relationships, strategic alignment, and successful delivery of POSSE solutions. This role combines client advocacy, strategic planning, and cross-functional collaboration to drive customer satisfaction and long-term value.
In this role, you will focus on:
- Client Relationship Management: Build and maintain relationships with key client stakeholders (C‑suite, operational, IT). Act as an advocate for both the client and internal teams, manage escalations, and cultivate client champions.
- Strategic Planning: Develop and maintain client-specific roadmaps, align upgrades with business priorities, and provide budget guidance for annual support and SaaS costs.
- Creating a vision: Ensure the client is aware of the various solutions to their problems and lead them through a plan of action.
- Communication: Translate technical details into clear business language, proactively share product updates and industry trends, and supply tailored information to help clients justify investments.
- Product & Services Advocacy: Maintain deep knowledge of various product and support offerings; advise clients on upgrade paths and champion enhancement requests.
- Sales & Opportunity Management: Identify business needs, coordinate demos, contribute to proposals, and support the full sales lifecycle for new opportunities.
- Contract & Vendor Management: Manage client contracts, renewals, and compliance; arrange annual license audits and communicate cost adjustments.
- Internal Collaboration: Work closely with Client Services Directors, Product teams, and executives to ensure client success and resolve challenges.
- Metrics & Continuous Improvement: Track account performance, contribute to KPIs, and participate in best-practice initiatives.
You’re perfect for this role if you have:
-
Bachelor's degree in business, IT, or related field (or equivalent experience).
-
5-7+ years in account management or enterprise software solutions.
-
Provincial and Municipal Government experience preferred
-
Strong understanding of SaaS, licensing, and enterprise software implementation.
-
Excellent communication, relationship-building, and problem-solving skills.
8JIIE5cqTF
Not the right fit? Search for Account Manager jobs in Edmonton, AB
About Computronix
At Computronix, we value strong relationships with our clients. For over 30 years, we have listened to our clients and given them what they’ve asked for – high quality customer service, ethical business practices and superior software. We understand that State, Provincial and Metro government departments and agencies need to streamline and automate their workflow in order to meet the needs of their citizens. With that goal in mind, we created POSSE Enterprise Work Management, an industry-leading software solution that can be easily adapted to keep up with changing business needs. For more information, visit www.computronix.com.
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About the role
As an Account Manager at Computronix, you will be the primary liaison between our clients and internal teams, ensuring strong relationships, strategic alignment, and successful delivery of POSSE solutions. This role combines client advocacy, strategic planning, and cross-functional collaboration to drive customer satisfaction and long-term value.
In this role, you will focus on:
- Client Relationship Management: Build and maintain relationships with key client stakeholders (C‑suite, operational, IT). Act as an advocate for both the client and internal teams, manage escalations, and cultivate client champions.
- Strategic Planning: Develop and maintain client-specific roadmaps, align upgrades with business priorities, and provide budget guidance for annual support and SaaS costs.
- Creating a vision: Ensure the client is aware of the various solutions to their problems and lead them through a plan of action.
- Communication: Translate technical details into clear business language, proactively share product updates and industry trends, and supply tailored information to help clients justify investments.
- Product & Services Advocacy: Maintain deep knowledge of various product and support offerings; advise clients on upgrade paths and champion enhancement requests.
- Sales & Opportunity Management: Identify business needs, coordinate demos, contribute to proposals, and support the full sales lifecycle for new opportunities.
- Contract & Vendor Management: Manage client contracts, renewals, and compliance; arrange annual license audits and communicate cost adjustments.
- Internal Collaboration: Work closely with Client Services Directors, Product teams, and executives to ensure client success and resolve challenges.
- Metrics & Continuous Improvement: Track account performance, contribute to KPIs, and participate in best-practice initiatives.
You’re perfect for this role if you have:
-
Bachelor's degree in business, IT, or related field (or equivalent experience).
-
5-7+ years in account management or enterprise software solutions.
-
Provincial and Municipal Government experience preferred
-
Strong understanding of SaaS, licensing, and enterprise software implementation.
-
Excellent communication, relationship-building, and problem-solving skills.
8JIIE5cqTF
Not the right fit? Search for Account Manager jobs in Edmonton, AB
About Computronix
At Computronix, we value strong relationships with our clients. For over 30 years, we have listened to our clients and given them what they’ve asked for – high quality customer service, ethical business practices and superior software. We understand that State, Provincial and Metro government departments and agencies need to streamline and automate their workflow in order to meet the needs of their citizens. With that goal in mind, we created POSSE Enterprise Work Management, an industry-leading software solution that can be easily adapted to keep up with changing business needs. For more information, visit www.computronix.com.