Field Services Engineer - Earthmoving Equipment
Top Benefits
About the role
Key Responsibilities
Customer Support and Technical Services Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance; Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.
Technical Training and Guidance
Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams; Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.
Problem Analysis and Improvement
Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments; Follow up on issue resolution to ensure customer problems are thoroughly addressed.
Customer Relationship Maintenance
Conduct regular customer visits, gather feedback, and improve service experiences; Collaborate with the sales team to identify new business opportunities with existing customers.
Field Service Coordination and Management (For Manager Position)
Develop and oversee field service plans, ensuring tasks are completed on schedule; Manage the after-sales service team, set performance goals, and enhance the team’s professional capabilities.
Requirements
Educational Background: Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.
Work Experience
A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment; Experience in customer management is preferred (for manager position).
Fluent in Chinese is preferred
Skills Requirements: Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery; Strong problem-solving and analytical skills; Excellent communication and customer service skills; Ability to adapt to fieldwork environments and willingness to travel as needed.
We Offer
Competitive salary and performance bonuses; Comprehensive career training and development opportunities; A collaborative team environment with clear paths for advancement.
Join us and shape the future with a global leader in machinery and equipment!
About Zoomlion Heavy Industry NA, Inc.
Zoomlion Heavy Industry Science & Technology Co., Ltd., was founded in September 1992 and is headquartered in Changsha China. Zoomlion has a market presence in Australia, the Americas, Africa, Europe, Russia, the Middle East, and throughout Asia. Zoomlion has ten industrial parks, eight located within mainland China, one in Italy and one in Brazil. Through strategic acquisitions and organic growth, Zoomlion has quickly established itself as a major player in the heavy equipment industry and is the leading company in China’s construction machinery industry.
Zoomlion is pressing ahead and expanding product lines with its agricultural modernization strategy to make contemporary agricultural machinery equipment become more informative and intelligent, an improvement of the mechanization level in the entire industry chain.
To meet the accelerated mechanization strategy, a research and development center was established in 2013 at their North America, Yorkville, Wisconsin, USA facility.
Zoomlion North America is equipped with technical experts and equipment, carrying out product and process design, simulation, analysis, evaluation, and implementation work to provide customers around the world with technology driven solutions. The Sales and Marketing division is charged with introducing product and support which in turn assists Zoomlion in gaining a more in-depth understanding of global market trends and the latest needs of customers in terms of security, the environment, and personalization.
Similar Jobs
Field Services Engineer - Earthmoving Equipment
Top Benefits
About the role
Key Responsibilities
Customer Support and Technical Services Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance; Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.
Technical Training and Guidance
Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams; Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.
Problem Analysis and Improvement
Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments; Follow up on issue resolution to ensure customer problems are thoroughly addressed.
Customer Relationship Maintenance
Conduct regular customer visits, gather feedback, and improve service experiences; Collaborate with the sales team to identify new business opportunities with existing customers.
Field Service Coordination and Management (For Manager Position)
Develop and oversee field service plans, ensuring tasks are completed on schedule; Manage the after-sales service team, set performance goals, and enhance the team’s professional capabilities.
Requirements
Educational Background: Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.
Work Experience
A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment; Experience in customer management is preferred (for manager position).
Fluent in Chinese is preferred
Skills Requirements: Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery; Strong problem-solving and analytical skills; Excellent communication and customer service skills; Ability to adapt to fieldwork environments and willingness to travel as needed.
We Offer
Competitive salary and performance bonuses; Comprehensive career training and development opportunities; A collaborative team environment with clear paths for advancement.
Join us and shape the future with a global leader in machinery and equipment!
About Zoomlion Heavy Industry NA, Inc.
Zoomlion Heavy Industry Science & Technology Co., Ltd., was founded in September 1992 and is headquartered in Changsha China. Zoomlion has a market presence in Australia, the Americas, Africa, Europe, Russia, the Middle East, and throughout Asia. Zoomlion has ten industrial parks, eight located within mainland China, one in Italy and one in Brazil. Through strategic acquisitions and organic growth, Zoomlion has quickly established itself as a major player in the heavy equipment industry and is the leading company in China’s construction machinery industry.
Zoomlion is pressing ahead and expanding product lines with its agricultural modernization strategy to make contemporary agricultural machinery equipment become more informative and intelligent, an improvement of the mechanization level in the entire industry chain.
To meet the accelerated mechanization strategy, a research and development center was established in 2013 at their North America, Yorkville, Wisconsin, USA facility.
Zoomlion North America is equipped with technical experts and equipment, carrying out product and process design, simulation, analysis, evaluation, and implementation work to provide customers around the world with technology driven solutions. The Sales and Marketing division is charged with introducing product and support which in turn assists Zoomlion in gaining a more in-depth understanding of global market trends and the latest needs of customers in terms of security, the environment, and personalization.