POSITION PURPOSE/OBJECTIVE

Operate an efficient courier service for the distribution of library materials and supplies

between all Library service points and library headquarters, and the delivery of other

materials between Council Headquarters, Blue Mountains Councilors, Blue Mountains

Cultural Centre, Leisure Centres, Blaxland and Katoomba Waste Management Facilities,

Visitor Information Centres, Springwood Office, Katoomba & Springwood Depots and

Stores as required.

Provide effective client liaison, Library services including circulation, and pick-up and drop

off materials for the Home Library Service and Library Locker Outreach Service.

RELATIONSHIPS

Reports to: Position Title Library Outreach & Marketing Coordinator

Reports to: Position Number P00845

Staff Responsibility: N/A

Key Internal Relationships: Library Services staff; Other relevant council staff

Key External Relationships: Members of the public, Home Library Service Customers,

Library Customers

POSITION DESCRIPTION

Position Number:

Directorate & Branch: C&CS

Service: Library & Information

Location:
Library Headquarters / Library Courier Van /

various BMCC locations

Date Created/Updated November 2024

Position Classification: Band 2

KEY RESPONSIBILITIES

• Pick-up, sort and deliver circulating Library materials between all Library branches and

Library headquarters.

• Pick-up and deliver materials between Council Headquarters, Blue Mountains Cultural

Centre, Leisure Centres, Blaxland and Katoomba Waste Management Facilities,

Visitor Information Centres, Springwood Office, Katoomba & Springwood Depots and

Stores.

• Drive the library vehicle in a safe manner, obeying all traffic rules and regulations.

Ensure cleanliness of vehicle, check tyre pressure, water, oil and fuel levels on a

regular basis. Report all malfunctions and accidents to the Team Leader – Mechanical

and Fleet Coordinator.

• Deliver Stores items to all library Branches and library Headquarters.

• Deposit money with cashier for library branches, as required.

• Deliver and pick-up items to Home Library Service customers according to delivery

schedule, as required.

• Deliver and pick-up items to and from Library Lockers at Mount Wilson and Megalong

Valley as required.

• Issue Library materials, place reserves and liaise with other Library staff regarding

Home Library Service customer deliveries.

• Liaise with Home Library Service customers regarding delivery and pick-up of

materials.

• Contribute to help Council deliver its sustainability goals.

Guiding Principles

• We act as one organisation responding to the changing needs of our community while

protecting and enhancing our World Heritage environment

• We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus

• We are service focused we continuously improve service provision and provide

excellent customer service

• We collaborate and work together to achieve our outcomes

• We ensure safety and well-being is at the centre of our organisation, operations and

culture for our employees, our community and our environment

• We are a socially, environmentally and financially sustainable organisation, living

within our means, ensuring best value resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together; Work

Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,

Supporting Community

Workplace Health & Safety

Ensure compliance with WHS obligations and responsibilities as outlined in Council’s

policies and procedures and under the relevant WHS legislation. These include but are

not limited to identifying potentially unsafe situations or work practices and notifying your

Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);

never performing a task that you believe is dangerous or for which you do not have the

experience, or have not received appropriate instructions and training or where the correct

equipment to carry out the task safely is not available; always work in a safe manner and

in accordance with safety instructions, where applicable; use the work equipment supplied

for the job, in accordance with the manufacturer's instructions), and any personal

protective equipment, which the Council deems necessary and has provided; be safety

aware and report any actions to your line manager which will assist the Council to meet

its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required

at all times to comply with Councils Asbestos Management Plan and Policy.

COMMUNICATION

The position is required to communicate with a broad range of customers in remote

locations. This will include providing advice and relaying and receiving information. The

position will need to be able to deal with difficult customers and resolve promptly where

possible.

JUDGEMENT & PROBLEM SOLVING

The position is required maintain a high level of customer service at all times.

Identify ways of making the functions more efficient as the work load can vary and must

be completed daily.

The position must follow established procedures and identify when these need to be

reviewed and/or revised.

The position must deal with complaints from customers and identify and respond to

customer needs, referring to Library Outreach & Marketing Coordinator when necessary.

AUTHORITY

Operates independently at remote locations within set parameters, and in accordance with

Council’s Code of Conduct

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

ESSENTIAL

1. Hold a current Class C Drivers Licence, have proven driving ability and a good driving

record.

1. Proven ability to handle the physical demands of the position.

2. Demonstrated ability to deal effectively with members of the public and a proven

commitment to customer service.

1. Demonstrated organisational skills, with the ability to work quickly, accurately and with

close attention to detail.

1. Good communication and interpersonal skills.

2. Demonstrated ability to work collaboratively as part of a team or independently, with

initiative, flexibility, and enthusiasm.

1. Demonstrated ability to work with minimal supervision.

2. A demonstrated good level of computer literacy, including MS Excel.

3. Knowledge of and commitment to Work Health and Safety systems and EEO

principles.

REQUIRED QUALIFICATIONS:

Hold a current Class C Drivers Licence, have proven driving ability and a good driving

record.

DESIRABLE

1. Demonstrated experience with library technology and library management systems.