Purpose. Performance. People. Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians. With a long-term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide. For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success. Role Summary: As a Director, Workplace Services (Americas), you will be responsible for and accountable for delivering an inspiring and energizing workplace the optimizes operational effectiveness, adapts to changing needs, and supports best-in-class employee experience. This role blends expertise in facilities operations, infrastructure, and project delivery with strong emphasis on relationship management, stakeholder engagement, and people leadership. Accountabilities & Qualifications: Accountabilities: Provide strategic leadership to deliver a world-class workplace experience across multiple regions, ensuring alignment with CPP Investments’ business objectives and culture. Develop and mentor a high-performing, diverse team that delivers consistently excellent service. Oversee daily operations for all workplace services, including space planning, facilities operations, preventive maintenance, and vendor performance. Oversee central services including reception, guest services, mail handling, events support, and workplace amenities. Lead third-party facility management (FM) partnerships to ensure service delivery excellence, compliance, and cost efficiency. Partner with internal and external stakeholders on leasing strategy, renewals, and negotiations for office premises in Toronto, New York, Brazil and support for other global offices. Direct tenant improvement and capital construction projects, from concept to completion, ensuring schedule, budget, and quality targets are met. Oversee critical infrastructure systems (generators, UPS, BMS) to ensure business continuity and resilience. Responsible for developing, monitoring, and analyzing KPIs across all defined operational areas; drive key initiatives and strategic long-term goals through scheduled tracking and reporting to create visibility of these metrics across the organization. Responsible and accountable for all daily operations and for providing an effective workplace experience that supports cross-Fund collaboration and high engagement. Prepare monthly metrics reports (e.g., space allocation, financials, facilities requests, KPIs and KRIs etc.) for monthly review by the Managing Director.ly metrics reports (e.g., space allocation, financials, facilities requests, KPIs and KRIs etc.) for monthly review by the Managing Director. Responsible and accountable for all daily operations and for providing an effective workplace experience that supports cross-Fund collaboration and high employee engagement. Optimize business operations to achieve business success by delivering support and services to business partners which meet their needs, add value and result in a positive employee experience. Manage multiple projects and daily activities, meet deadlines and develop plans to accomplish departmental goals. Responsible for the sourcing and selection of vendors and service providers; engage in contract development and negotiations and vendor and contract management that ensure financial prudence, integrity and compliance with internal policies. Manage and develop relationships with key partners, vendors and stakeholders. Responsible for overseeing the provision of central services (such as reception, switchboard, guest services, mail handling, and housekeeping) and is responsible for managing the teams delivering these services. Qualifications: Bachelor’s degree in Real Estate, Facilities Management, Engineering, Business Administration, or related field. 10+ years of progressive experience in workplace operations, facilities management, or real estate, with multi-site leadership responsibility. Demonstrable experience managing and motivating a high performing team including providing day-to-day direction & mentoring, and executing and managing yearly goal setting, performance reviews and professional development processes, and recruitment. Champion a service-driven culture that blends hospitality and workplace operations, elevating the employee and guest experience. Provide strategic leadership by motivating and developing a diverse and high-performance team focused on delivering high quality employee experience and services to offices in the Americas region. Build a trusting and inclusive growth mindset culture where employees feel empowered to challenge the status quo, share new and innovative ideas helping to achieve our vision, strategy and business priorities. Strong track record of leading teams, managing large budgets ($10-50M), and delivering measurable improvements in performance and experience. Exceptional interpersonal and communication skills with the ability to influence and build strong cross-functional partnerships. Skilled negotiator with sound business judgment and attention to detail. Proactive, strategic thinker who thrives in dynamic, global environments. You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment. We provide colleagues with cutting-edge AI tools, dedicated learning time, and practical support to help them deliver with greater impact. Inclusion & Accessibility CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Attention: Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday. CPP Investments may use AI tools to help screen and assess applicants by analyzing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision-making. #LI-ONSITE About Us Why Work With Us For 25 years, we’ve proudly invested the Canada Pension Plan Fund, helping to secure retirement for more than 22 million Canadians. We invest for the long term — and that includes our people. Here, you’ll work alongside high-calibre colleagues on meaningful challenges that have real-world impact. Our purpose drives us, our performance sets us apart, and our people make it possible. Our Guiding Principles Our guiding principles shape our culture. They define how we work and represent the values that guide our behaviours. They are Integrity, Partnership and High Performance. Our Impact We invest globally across public and private markets, managing capital on behalf of millions of contributors and beneficiaries. We focus on long-term value creation and responsible investing, with offices in major financial centres around the world. What You Can Expect Meaningful work with measurable impact Exposure to complex, global challenges Opportunities for learning and growth Competitive total rewards and benefits Comprehensive wellness programs Inclusive and respectful of diverse perspectives Stay Connected Follow us on LinkedIn Sign Up for Job Alerts Learn More About CPP Investments