Overview:

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

The Opportunity:

We are seeking aHuman Resources Generalist. The Human Resources Generalist provides essential operational, administrative, and coordination support to the HR Compliance Manager. This role supports specific HR functions, such as employee Benefits Administration, Retirement Savings Programs, Health & Safety, Leave Management, and Workplace Injury. It is well-suited to an HR professional with 3-5 years of progressive experience who excels in organization, follow-through, case preparation, and supporting multiple stakeholders in a fast-paced, multi-unit environment.

What you’ll do:

• Provides support for HR Coordinators regarding complex escalations.
• Supports compliance and reporting requirements for Benefits Administration, Retirement Savings Programs, Health & Safety, Leave Management, and Workplace Injury.
• Prepares case files, documentation, summaries, templates, and follow‑up materials for legal cases.
• Tracks, monitors, and updates case activity, deadlines, and next steps to ensure timely follow‑through.
• Completes audits for legal compliance and external vendor SLAs.
• Supports HR metrics, data integrity checks, reporting, and audit activities across HRIS and internal tracking systems
• Conduct preliminary policy or legislative research and ensures they are integrated into task tracking software.
• Liaises with internal departments, external vendors and legislative bodies.
• Participates in HR projects, department initiatives, and continuous improvement efforts.
• Leverages HR knowledge and experience to identify best practices, recommend enhancements to current programs, and seek efficiencies that add value and align with OSL strategies.
• Supports employee inquiries and concerns, resolving issues in a timely, professional, and service‑oriented manner while following established escalation pathways.
• Contributes to departmental goals, objectives, systems, and ongoing process improvements.
• Performs other duties that support the HR team and the broader HR function.

What you’ve done:

• Three+ years’ experience in a Human Resources role with hands-on experience in Health & Safety, Leave Management, and Workplace Injury is required.
• Previous hands-on experience and Knowledge of Benefits Administration and Retirement Savings Programs is a strong asset.
• College or university degree in a related field
• CHRP Designation preferred but not required
• Bilingual in French and English preferred but not required
• Excellent communications skills, verbal and written
• Effective time management skills and highly organized
• Strong computer skills including proficiency in Microsoft Office Suite
• Conviction to improve personally and support continuous improvement
• High level of personal integrity
• Positive and supportive tone, attitude, and work ethic
• Ability to work in a fast-paced environment and be a self-starter
• Previous multi-unit national retail experience preferred but not required

What’s in it for you:

• Competitive base salary $60K-$72K +bonus
• RRSP matching program
• Vacation plus additional flex days
• Comprehensive health, dental and life benefits
• Training and development opportunities to grow your career
• Named one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment
• Employee development programs

Interview Steps:

-**Step 1:**If your profile is a match, we will invite you for a first conversation with the recruiter. -**Step 2:**The next step is an in-person interview with the hiring manager. -**Step 3:**The final step is an in-person interview with the Manager and HR Director.

If this sounds like you and you’re excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.