Calgary Police Service - IT Service Technician
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As the Information Technology (IT) Service, reporting to the Supervisor, IT Service Center, you will be the first point of contact providing 24-hour IT support to over 4000 internal and external users of the Calgary Police Service (CPS) network. You will provide delivery of information and services to the end user community through phone, desk side and remote management support. You will also perform continuous IT assessment, analysis, evaluation, testing and recommendations of suitable technology and equipment to address specific departmental issues and requirements. Specific duties include:
- Provide phone and remote technical support for approximately 2000 monthly service calls addressing hardware, software, upgrades, and specialized software issues.
- Provide onsite technical support, problem solving and delivery of solutions for hardware, software, upgrades, and specialized software.
- Problem solve, troubleshoot and provide support on Windows 11 devices, Mobile Phones/Tablets, Microsoft Office 365, Adobe products and various specialized software packages.
- Provide training, user group sessions and documentation.
- Provide assistance in the Information Centre and IT Service Centre front counter.
- Analyze, document, and escalate critical issues to appropriate support groups.
- Provide critical support of Audio/Visual boardroom equipment.
Qualifications
- A technical diploma in Computer Science or a related discipline, plus 3 years related experience in a client service and support environment.
- Familiarity with ITSM best practices, ITIL v3 Foundations, call logging software and a call centre environment would be considered an asset.
- The successful applicant will be competent in coaching and development, communication, efficiency and thoroughness, planning and prioritizing, relationship building, self-confidence, and service orientation.
- Success in this position requires emotional intelligence; creating and sustaining safe, respectful, and inclusive workplaces; promoting supportive, balanced, and professional accountability; building and maintaining relationships; developing self and others; striving for results.
Working Conditions: Some evening and weekend work hours may be required. May be required to be on-call or called-out; driving to different CPS locations is required.
Pre-employment Requirements
- An enhanced security clearance will be conducted.
- Valid Class 5 Driver's Licence (or provincial equivalent) and a Driving Abstract with no more than 6 demerit points (current within 3 months) must be provided if contacted for an interview.
- Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.
Union: CUPE Local 38
Business Unit: Calgary Police Service
Position Type: 1 Permanent
Location: 5111 47 Street N.E.
Compensation: Pay Grade 8 $39.00 - 52.14 per hour
(2026 rates)
Days of Work: This position typically works a 4 day
work week with 1 day off within in the week.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: February 10, 2026
Job ID #: 313461
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.
Calgary Police Service - IT Service Technician
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As the Information Technology (IT) Service, reporting to the Supervisor, IT Service Center, you will be the first point of contact providing 24-hour IT support to over 4000 internal and external users of the Calgary Police Service (CPS) network. You will provide delivery of information and services to the end user community through phone, desk side and remote management support. You will also perform continuous IT assessment, analysis, evaluation, testing and recommendations of suitable technology and equipment to address specific departmental issues and requirements. Specific duties include:
- Provide phone and remote technical support for approximately 2000 monthly service calls addressing hardware, software, upgrades, and specialized software issues.
- Provide onsite technical support, problem solving and delivery of solutions for hardware, software, upgrades, and specialized software.
- Problem solve, troubleshoot and provide support on Windows 11 devices, Mobile Phones/Tablets, Microsoft Office 365, Adobe products and various specialized software packages.
- Provide training, user group sessions and documentation.
- Provide assistance in the Information Centre and IT Service Centre front counter.
- Analyze, document, and escalate critical issues to appropriate support groups.
- Provide critical support of Audio/Visual boardroom equipment.
Qualifications
- A technical diploma in Computer Science or a related discipline, plus 3 years related experience in a client service and support environment.
- Familiarity with ITSM best practices, ITIL v3 Foundations, call logging software and a call centre environment would be considered an asset.
- The successful applicant will be competent in coaching and development, communication, efficiency and thoroughness, planning and prioritizing, relationship building, self-confidence, and service orientation.
- Success in this position requires emotional intelligence; creating and sustaining safe, respectful, and inclusive workplaces; promoting supportive, balanced, and professional accountability; building and maintaining relationships; developing self and others; striving for results.
Working Conditions: Some evening and weekend work hours may be required. May be required to be on-call or called-out; driving to different CPS locations is required.
Pre-employment Requirements
- An enhanced security clearance will be conducted.
- Valid Class 5 Driver's Licence (or provincial equivalent) and a Driving Abstract with no more than 6 demerit points (current within 3 months) must be provided if contacted for an interview.
- Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.
Union: CUPE Local 38
Business Unit: Calgary Police Service
Position Type: 1 Permanent
Location: 5111 47 Street N.E.
Compensation: Pay Grade 8 $39.00 - 52.14 per hour
(2026 rates)
Days of Work: This position typically works a 4 day
work week with 1 day off within in the week.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: February 10, 2026
Job ID #: 313461
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.