Permanent Full Time

As a Claim auditor, you will be responsible for carrying out the necessary verifications to ensure the quality of Member E-Claim submissions.

This position is required to be three days in office.

What you will do:

• Compare and validate the submitted receipts with the information entered by the member.
• Prepare communications to be sent to members and providers.
• Seeking confirmation or clarification on information
• Phone calls to providers across Canada to validate information, using the details obtained during the audit.
• Take appropriate measures such as updating the records in our systems.
• Refer adjustments to a Benefit Specialist for complicated adjustments.
• Refer escalations and or suspicious cases to our head office team for further investigation.

Required competencies and behaviors:

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• Good organizational skills with strong attention to detail, ability to prioritize, multi-task.
• Ability to multi-task and handle varying volumes of work daily, while maintaining service standards.
• Strong interpersonal skills with proven ability to provide exceptional customer service.
• Excellent problem solving and decision-making skills.
• Professional written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience using Microsoft Office including Outlook, Teams, Word & Excel
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

Given the size and scope of our organization, we have the flexibility for this position to be in the following offices: Montreal, London, and Winnipeg.

The base salary for this position is between $38,300.00 minimum - $57,400.00 maximum annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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