OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

AI-First. Future-Driven. Human-Centered

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Reporting to the Billing Operations Manager, the Billing Coordinator is an integral role in ensuring Billing delivery excellence in the Order to Cash function. He / She brings their subject matter expertise in software services billing, great customer service, team work and business partner skills to effectively support your peers, leaders, Sales and other key stakeholders in delivering Billing efficacy.

You also bring your professional approach and strong process capabilities to support our process automation goals. Integrations are a way of life at OpenText, so you lead change in your everyday approach with your peers and other key stakeholders in delivering on the Billing mandate.

Your impact:

• Process orders, complete invoicing to meet /exceed billing targets (accurate interpretation of legal agreements of varying complexity and ensuring PO’s meet standards for orders)
• Ensure all Revenue Recognition criteria have been met to ensure order can be ‘booked’
• Troubleshoot and resolve order management and billing issues to support meeting cash collection targets;
• Responsible to effectively manage internal customer/stakeholder inquiries on billing processes, internal controls and policies;
• Responsible to follow all internal controls and policies related to order processing and billing to protect OpenText’s brand;
• Identify and support continuous improvement initiatives, including ensuring your voice is heard for us to make the right changes to deliver on process automation goals;
• Deliver on other priorities as assigned to execute on the Billing delivery excellence mandate.

What you need to succeed:

• Minimum 2+ years’ experience in relevant environment; global billing experience in the software services, or high-tech industry or relevant education
• Good customer service experience
• Good working knowledge of billing systems and Microsoft products. Knowledge in SAP, Sales Force would be an advantage
• Good working knowledge of accounting principles
• Working knowledge reviewing legal agreements an asset
• Detail and results-oriented, with an ability to work under pressure to meet tight timelines
• Strong oral and written communication skills to present information logically and concisely; multi-lingual skills an asset
• Self-starter as well as great team work abilities
• Demonstrated ability to embrace change and willing to learn to ensure best billing practices are a way of life on the team.
• Very strong organizational skills
• University / College education in relevant discipline (Finance& Accounting considered to be an asset)

One last thing:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.