About the role
About The Role As a Client Success Specialist at Uber Eats, you will play a pivotal role in managing and nurturing relationships with our restaurant partners. You will be responsible for driving growth and revenue by implementing strategic initiatives, conducting market research, analyzing data, and fostering innovative solutions. The ideal candidate will have a background in consulting or account management, possess strong analytical skills, and exhibit creative thinking to address complex challenges in the food delivery industry.
What You'll Do
- Account Management: Build and maintain strong relationships with restaurant partners, serving as their primary point of contact for all operational and strategic matters
- Revenue Growth: Develop and execute strategies to drive revenue growth for both Uber Eats and our restaurant partners, including upselling additional services and optimizing existing partnerships
- Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscapes within the food delivery industry, providing insights to inform strategic decision-making
- Data Analysis: Utilize data-driven approaches to assess partner performance, identify areas for improvement, and develop actionable recommendations to optimize restaurant operations and enhance customer experience
- Strategic Planning: Collaborate cross-functionally with internal teams, including Sales, Marketing, and Operations, to develop and implement strategic initiatives that align with business objectives and drive long-term success
- Problem Solving: Proactively identify challenges and develop creative solutions to address partner needs, optimize processes, and overcome obstacles in a dynamic and fast-paced environment
- Reporting: Generate regular reports and performance metrics to track key account metrics, monitor progress towards goals, and communicate insights to stakeholders
Basic Qualifications
- Bachelor's degree in Economics, Finance, Business Administration, or a related field
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
- Creative thinker with a passion for problem-solving and driving innovation
- Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset
Preferred Qualifications
- Previous experience in consulting, account management, or a similar client-facing role
- Spoken and written fluency in multiple languages
For Canada-based roles: The base hourly rate range for this role is CAD$24.76 per hour - CAD$25.97 per hour. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
About the role
About The Role As a Client Success Specialist at Uber Eats, you will play a pivotal role in managing and nurturing relationships with our restaurant partners. You will be responsible for driving growth and revenue by implementing strategic initiatives, conducting market research, analyzing data, and fostering innovative solutions. The ideal candidate will have a background in consulting or account management, possess strong analytical skills, and exhibit creative thinking to address complex challenges in the food delivery industry.
What You'll Do
- Account Management: Build and maintain strong relationships with restaurant partners, serving as their primary point of contact for all operational and strategic matters
- Revenue Growth: Develop and execute strategies to drive revenue growth for both Uber Eats and our restaurant partners, including upselling additional services and optimizing existing partnerships
- Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscapes within the food delivery industry, providing insights to inform strategic decision-making
- Data Analysis: Utilize data-driven approaches to assess partner performance, identify areas for improvement, and develop actionable recommendations to optimize restaurant operations and enhance customer experience
- Strategic Planning: Collaborate cross-functionally with internal teams, including Sales, Marketing, and Operations, to develop and implement strategic initiatives that align with business objectives and drive long-term success
- Problem Solving: Proactively identify challenges and develop creative solutions to address partner needs, optimize processes, and overcome obstacles in a dynamic and fast-paced environment
- Reporting: Generate regular reports and performance metrics to track key account metrics, monitor progress towards goals, and communicate insights to stakeholders
Basic Qualifications
- Bachelor's degree in Economics, Finance, Business Administration, or a related field
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
- Creative thinker with a passion for problem-solving and driving innovation
- Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset
Preferred Qualifications
- Previous experience in consulting, account management, or a similar client-facing role
- Spoken and written fluency in multiple languages
For Canada-based roles: The base hourly rate range for this role is CAD$24.76 per hour - CAD$25.97 per hour. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.