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Service Advisor

Orleans, ON
Mid Level
Full-Time

Top Benefits

Health & well-being initiatives
Paid leave
Flexible benefits

About the role

About Myers

Myers Automotive Group is all about community. In Ottawa and Eastern Ontario, the people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils, volunteer alongside you, and work to make good things happen. We sponsor local teams and charitable events because we are part of the communities we serve.

We stand behind a solid reputation built the “hard way”: by earning trust one relationship at a time, generation after generation. From our founder to Hank Mews in 1975, and then to his sons Harry and Rob in 2003, each leader of Myers Automotive Group has shown an unwavering commitment to the communities we call home. That dedication has fueled our growth into a family-owned automotive group with18 dealerships and 3 CARSTAR collision centres,employing over1,100 team membersacross Eastern Ontario.

As we proudly expand into Kingston, our values remain the same—local roots, meaningful relationships, and a long-term commitment to the people we serve.

Come join our team.

What you will do:

  • Communicate with the technicians to ensure job is done properly.
  • Advise customers on the care of their vehicles and the value of maintaining their vehicles.
  • Schedule service appointments.
  • Help find solutions to customer inquiries and complaints.
  • Follow up on the progress of each repair order during the day, ensuring to contact customers regarding any changes in the estimate or time promised.
  • Handle phone inquiries regarding work in process and appointments and returning phone messages promptly.

For this role, come equipped with:

  • Experience in the automotive industry.
  • Knowledge of our Reynolds and Reynolds system is a definite asset.
  • Ability to pay attention to detail.
  • A desire to achieve the very best in customer service and teamwork.
  • Excellent listening skills.
  • Note - a valid driver's license is required for this position.

**Please note:**In addition to the base salary, Myers proudly offers its employees a comprehensive and competitive total rewards package that features:

  • Bonus incentive plans (where applicable)
  • Career mobility
  • Flexible benefits
  • Paid leaves
  • Commission package (where applicable),
  • Good work/life balance
  • Robust health & well-being initiatives
  • On-going training.

**Don't check off every single bullet point?**At Myers, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.

Compensation: Our compensation is an approximate range and reflects many factors including sales and customer satisfaction. Job offer amounts may vary from the amounts listed based upon geographic location, dealership brand, candidate experience and expertise as it relates to the position, and other relevant factors.

About Myers Automotive Group

Motor Vehicle Manufacturing
1001-5000

Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve.

It all started in 1942 when Gordon Myers took over the original General Motors Dealership in Ottawa, located on Slater Street. As Ottawa grew, so did Myers, and we opened larger lots to accommodate the growing demand for reliable vehicle sales and service.

Today, we stand behind a solid reputation that we built the “hard way”: By attracting the best staff and the best customers, from one generation after another. Each owner has continued this commitment to Ottawa, from our founder and namesake to Hank Mews, who took the wheel in 1975, and his sons Harry and Rob, the current owners.

Today, Myers is proud to offer the very best places to buy and service your vehicle in Ottawa and our region, whether you prefer a Cadillac, Buick, GMC, Chevrolet, Dodge, Chrysler, Jeep, RAM, Nissan, Toyota, Hyundai, INFINITI, or Volkswagen. Our 14 dealerships are rooted in your neighbourhood communities across the city, from Orleans to Kanata, Kemptville, and Manotick. Our head office is centrally located at our Myers Ottawa Cadillac store on Baseline Road.

While our past provides us with a strong foundation, we’re always looking to the future. Not just with new automotive technologies, such as hybrid and zero-emission vehicles, but also with new ways to meet the needs of your busy work and home life. Our evolving innovations include on-demand service pickup and delivery of your vehicle, test drives that come to you, and advanced body repair technology at Myers Carstar Collision & Glass Service.

Wherever you live, and whether you’re looking to buy, trade, sell or service a new or used vehicle, we’re always right there with you.

After all, we’re family.

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