Seasonal Tea Guide (Masonville Place)
About the role
HEY, YOU! Is it tea you’re looking for?
Job Summary
As a Seasonal Tea Guide, you’ll be responsible for delivering the highest standard of customer service by following the DAVIDsTEA Experience—our customers are #1! You’ll also be expected to contribute to a teamwork environment positively and effectively.
Responsibilities
- Provide an outstanding DAVIDsTEA experience and deliver exceptional customer service
- Educate customers about the wonderful world of tea, DAVIDsTEA blends, gift sets, accessories and more
- Contribute to a passionate and fun team of tea lovers
- Understand the retail business and be able to go the extra mile to drive sales
- Actively work to increase customer traffic and reach sales goals
- Perform store operational duties; maintain store cleanliness and standards
- Maintain store aesthetic by cleaning, stocking, organizing, and following merchandising plans
- Stay up to date with product knowledge, company information, launches and campaigns
- Relay all promotions, events, and applicable company communications to customers
- Adhere to the Food Safe principles and internal guidelines of beverage preparation and workplace safety guidelines
- Communicate any quality control, maintenance, procedural or operational concerns to reporting Manager
Requirements
- 0-2 years of experience in sales in the retail industry
- Passionate about providing an exceptional customer experience
- An effective communicator
- Attentive to customer needs, questions and feedback
- Proficiency with computers and Microsoft Office
- Responsible and trustworthy
- A people person with strong interpersonal skills
- Capability to be flexible and adaptable in a changing and fast-paced work environment
- Open to learning and growing
- Proactive and able to think on your feet
- Ability to stand, walk for entire shift – bend, reach, lift 25lbs
- Able to safely use a ladder/step stool to reach products
- Wear closed-toe shoes for safety
Does that mean you’ll basically be paid to teach customers and your team all sorts of cool tea facts, help them pick their favourite blend, make jokes and have fun, all while drinking free tea? YES! Our purpose, after all, is to infuse people’s lives with joy—and that’s exactly what we’re doing, one cup at a time.
We can’t wait to tell you more about this teariffic opportunity. Send us your CV and let’s get the conversation going!
DAVIDsTEA is passionate about Diversity and Inclusion and committed to building an inclusive positive work culture that fosters diversity, inclusion, and accessibility.
Please let us know if you require accommodation during the recruitment process.
About DAVIDsTEA
Great tea, friendly stores and above-and-beyond customer service. It seemed like a simple idea, but we couldn’t find anyone else that was doing it. So in 2008, we decided to take matters into our own hands. You can choose from over 100 types of tea, including exclusive blends, limited edition seasonal collections, traditional straight teas and exotic infusions from around the world. With colourful, modern packaging, sleek in-house designed tea accessories and a friendly, welcoming attitude, DAVIDsTEA offers a tea experience that is fun, fresh and unintimidating.
DAVIDsTEA is a non-Indigenous brand and company. We acknowledge that we are operating and living on largely unceded Indigenous lands that have been inhabited by many Nations for thousands of years. Tiohtià:ke (Montréal) is the home of our organization and we recognize the Kanien’kehá:ka Nation as the custodians of the land. We also recognize that this area upon which we meet daily to conduct our operations is historically known as a gathering place for many other Indigenous Peoples.
We’re a proudly certified Great Place to Work®, named one of 2021’s Best Workplaces Managed by Women and one of 2022’s Best Workplaces in Retail & Hospitality!
Seasonal Tea Guide (Masonville Place)
About the role
HEY, YOU! Is it tea you’re looking for?
Job Summary
As a Seasonal Tea Guide, you’ll be responsible for delivering the highest standard of customer service by following the DAVIDsTEA Experience—our customers are #1! You’ll also be expected to contribute to a teamwork environment positively and effectively.
Responsibilities
- Provide an outstanding DAVIDsTEA experience and deliver exceptional customer service
- Educate customers about the wonderful world of tea, DAVIDsTEA blends, gift sets, accessories and more
- Contribute to a passionate and fun team of tea lovers
- Understand the retail business and be able to go the extra mile to drive sales
- Actively work to increase customer traffic and reach sales goals
- Perform store operational duties; maintain store cleanliness and standards
- Maintain store aesthetic by cleaning, stocking, organizing, and following merchandising plans
- Stay up to date with product knowledge, company information, launches and campaigns
- Relay all promotions, events, and applicable company communications to customers
- Adhere to the Food Safe principles and internal guidelines of beverage preparation and workplace safety guidelines
- Communicate any quality control, maintenance, procedural or operational concerns to reporting Manager
Requirements
- 0-2 years of experience in sales in the retail industry
- Passionate about providing an exceptional customer experience
- An effective communicator
- Attentive to customer needs, questions and feedback
- Proficiency with computers and Microsoft Office
- Responsible and trustworthy
- A people person with strong interpersonal skills
- Capability to be flexible and adaptable in a changing and fast-paced work environment
- Open to learning and growing
- Proactive and able to think on your feet
- Ability to stand, walk for entire shift – bend, reach, lift 25lbs
- Able to safely use a ladder/step stool to reach products
- Wear closed-toe shoes for safety
Does that mean you’ll basically be paid to teach customers and your team all sorts of cool tea facts, help them pick their favourite blend, make jokes and have fun, all while drinking free tea? YES! Our purpose, after all, is to infuse people’s lives with joy—and that’s exactly what we’re doing, one cup at a time.
We can’t wait to tell you more about this teariffic opportunity. Send us your CV and let’s get the conversation going!
DAVIDsTEA is passionate about Diversity and Inclusion and committed to building an inclusive positive work culture that fosters diversity, inclusion, and accessibility.
Please let us know if you require accommodation during the recruitment process.
About DAVIDsTEA
Great tea, friendly stores and above-and-beyond customer service. It seemed like a simple idea, but we couldn’t find anyone else that was doing it. So in 2008, we decided to take matters into our own hands. You can choose from over 100 types of tea, including exclusive blends, limited edition seasonal collections, traditional straight teas and exotic infusions from around the world. With colourful, modern packaging, sleek in-house designed tea accessories and a friendly, welcoming attitude, DAVIDsTEA offers a tea experience that is fun, fresh and unintimidating.
DAVIDsTEA is a non-Indigenous brand and company. We acknowledge that we are operating and living on largely unceded Indigenous lands that have been inhabited by many Nations for thousands of years. Tiohtià:ke (Montréal) is the home of our organization and we recognize the Kanien’kehá:ka Nation as the custodians of the land. We also recognize that this area upon which we meet daily to conduct our operations is historically known as a gathering place for many other Indigenous Peoples.
We’re a proudly certified Great Place to Work®, named one of 2021’s Best Workplaces Managed by Women and one of 2022’s Best Workplaces in Retail & Hospitality!